Customer Service Supervisor with Customer Service Skills in Calgary Salary (Canada)

A Customer Service Supervisor with Customer Service skills in Calgary, Alberta earns an average wage of C$15.64 per hour. People in this job generally don't have more than 20 years' experience. Experience has a moderate effect on pay for this job.

C$31,785 - C$63,997
C$32K
C$41K
C$64K
MEDIAN: C$41,356
10%
50%
90%
C$12.60 - C$26.71
C$13
C$16
C$27
MEDIAN: C$16.00
10%
50%
90%
C$0C$66K
Salary C$31,785 - C$63,997
Bonus C$2,500
Commission C$12,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$26,552 - C$66,025
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 18
Hourly Data C$0C$26
Hourly Rate C$12.60 - C$26.71
Overtime C$24.00
Annual Data C$0C$66K
Bonus C$2,500
Commission C$12,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$26,552 - C$66,025
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 26

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
72 %
Male
28 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
1-4 years
57%
5-9 years
14%
10-19 years
18%
20 years or more
11%

Experience Affects Customer Service Supervisor Salaries

▲42%

National Average
C$40,000

▼2%

▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

1-4 years
57%
5-9 years
14%
10-19 years
18%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 64%
vision benefits
Vision: 58%
no benefits
None: 28%