A Customer Service Supervisor in Calgary, Alberta earns an average wage of C$14.33 per hour. The skills that increase pay for this job the most are People Management, Windows Operating System General Use, Microsoft Office, and Customer Relationship Management (CRM).

C$32,215 - C$65,979
C$32K
C$43K
C$66K
MEDIAN: C$42,910
10%
50%
90%
C$11.44 - C$25.20
C$11
C$15
C$25
MEDIAN: C$14.93
10%
50%
90%
C$0C$66K
Salary C$32,215 - C$65,979
Bonus C$201 - C$5,165
Commission C$12,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$25,073 - C$66,277
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 30
Hourly Data C$0C$29
Hourly Rate C$11.44 - C$25.20
Hourly Tips C$6.58
Overtime C$24.00
Annual Data C$0C$66K
Bonus C$201 - C$5,165
Commission C$12,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$25,073 - C$66,277
  • Country: United States
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 49

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Pay by Experience Level for Customer Service Supervisor

Pay by Experience for a Customer Service Supervisor has a positive trend. An entry-level Customer Service Supervisor with less than 5 years of experience can expect to earn an average total compensation of C$31,000 based on 26 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$44,000 based on 9 salaries. An experienced Customer Service Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$44,000 based on 8 salaries. A Customer Service Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$49,000 based on 5 salaries.

Key Stats for Customer Service Supervisor

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.
1-4 years
56%
5-9 years
15%
10-19 years
20%
20 years or more
9%

Experience Affects Customer Service Supervisor Salaries

▲26%

▲14%

▲13%

National Average
C$39,000

▼19%

Skills That Affect Customer Service Supervisor Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

1-4 years
56%
5-9 years
15%
10-19 years
20%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 61%
vision benefits
Vision: 55%
no benefits
None: 31%