Customer Service Supervisor in Calgary Salary (Canada)
A Customer Service Supervisor in Calgary, Alberta earns an average wage of C$14.33 per hour. The skills that increase pay for this job the most are People Management, Windows Operating System General Use, Microsoft Office, and Customer Relationship Management (CRM).
|Salary||C$32,215 - C$65,979|
|Bonus||C$201 - C$5,165|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|C$25,073 - C$66,277|
|Hourly Rate||C$11.44 - C$25.20|
|Bonus||C$201 - C$5,165|
|Total Pay (||C$25,073 - C$66,277|
Job Description for Customer Service Supervisor
The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.Read More...
A high school diploma or GED typically is required for this position, with a preference for college graduates. Previous experience leading a team is a must. The customer service supervisor should be an effective communicator and be able to present their thoughts and ideas well. Being able to display strong organizational and leadership skills is also a plus. (Copyright 2018 PayScale.com)
Customer Service Supervisor Tasks
- Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
- Supervises the day-to-day activities of customer service department within established policies and procedures.
- Responsible for the staffing level of the department.
- Recommends solutions for customers complaints.
- Coordinates with other departments to resolve issues involving the customer services department.
Customer Service Supervisor Job Listings
Pay by Experience Level for Customer Service Supervisor
Pay by Experience for a Customer Service Supervisor has a positive trend. An entry-level Customer Service Supervisor with less than 5 years of experience can expect to earn an average total compensation of C$31,000 based on 26 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$44,000 based on 9 salaries. An experienced Customer Service Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$44,000 based on 8 salaries. A Customer Service Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$49,000 based on 5 salaries.
Key Stats for Customer Service Supervisor
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