The average salary for a Customer Success Manager in Toronto, Ontario is C$61,293.
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What Do Customer Success Managers Do?
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.
Customer success managers serve as liaisons between a company's upper management and customers, and as the first l…Read more
Customer Success Manager Tasks
- Ensure highest customer satisfaction and return on investment while enhancing customer experience.
- Define business objectives for the customer and develop a strategic direction for success.
- Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
- Review and assess customers' progress and offer recommendations based on results.
Popular Employer Salaries for Customer Success Manager
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Director, Customer Experience
Somewhat common (8 - 20%)
Customer Success Manager Job Listings
What Are Popular Skills for Customer Success Managers?
Skills in Customer Relationship Management (CRM), Software as a Service (SaaS) and Project Management are correlated to pay that is above average. Skills that pay less than market rate include Client Interaction and Account Management.
What is the Pay by Experience Level for Customer Success Managers?
An entry-level Customer Success Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$51,589 based on 6 salaries. An early career Customer Success Manager with 1-4 years of experience earns an average total compensation of C$59,154 based on 201 salaries. A mid-career Customer Success Manager with 5-9 years of experience earns an average total compensation of C$69,389 based on 77 salaries. An experienced Customer Success Manager with 10-19 years of experience earns an average total compensation of C$74,126 based on 32 salaries.
Pay Difference by Location
Employees with .NET Software Developer / Programmer in these locations earn less than the national average. The lowest salaries can be found in Ottawa, Ontario (16.5% less), Halifax, Nova Scotia (14.9% less) and Calgary, Alberta (7.5% less).
Years of Experience
This data is based on 316 survey responses.
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