The average salary for a Customer Success Manager in Canada is C$58,707.
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Job Description for Customer Success Manager
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team. Customer success managers serve as liaisons between a company's upper management and customers, and as the first l…Read more
Customer Success Manager Tasks
- Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
- Review and assess customers' progress and offer recommendations based on results.
- Ensure highest customer satisfaction and return on investment while enhancing customer experience.
- Define business objectives for the customer and develop a strategic direction for success.
Job Satisfaction for Customer Success Manager
Popular Employer Salaries for Customer Success Manager
The top respondents for the job title Customer Success Manager are from the companies HootSuite, Vision Critical and Shopify. Reported salaries are highest at Shopify where the average pay is C$75,000. Other companies that offer high salaries for this role include Vision Critical, earning around C$60,249. HootSuite pays the lowest at around C$50,739. Intelex Technologies also pays on the lower end of the scale, paying C$57,931.
Customer Success Manager Job Listings
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Popular Skills for Customer Success Manager
Software as a Service (SaaS)
Skills in Customer Relationship Management (CRM), Account Management, Software as a Service (SaaS) and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Client Interaction.
Pay by Experience Level for Customer Success Manager
An entry-level Customer Success Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$51,130 based on 14 salaries. An early career Customer Success Manager with 1-4 years of experience earns an average total compensation of C$56,195 based on 355 salaries. A mid-career Customer Success Manager with 5-9 years of experience earns an average total compensation of C$64,083 based on 122 salaries. An experienced Customer Success Manager with 10-19 years of experience earns an average total compensation of C$73,974 based on 58 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$81,610.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Success Manager in their job title in Waterloo, Ontario earn an average of 4.0% more than the national average. These job titles also find higher than average salaries in Toronto, Ontario (2.8% more) and Vancouver, British Columbia (1.2% more). The lowest salaries can be found in Montréal, Québec (11.5% less), Halifax, Nova Scotia (8.7% less) and Ottawa, Ontario (8.4% less).
Years of Experience
This data is based on 564 survey responses.
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