The average pay for a Customer Success Manager is C$55,736 per year. Most people with this job move on to other positions after 20 years in this field. For the first five to ten years in this position, pay increases steeply, but any additional experience does not have a big effect on pay.

C$43,053 - C$79,054
C$43K
C$58K
C$79K
MEDIAN: C$58,379
10%
50%
90%
C$17.23 - C$19.44
C$18
MEDIAN: C$18.00
50%
C$0C$85K
Salary C$43,053 - C$79,054
Bonus C$1,029 - C$12,499
Profit Sharing C$12,000
Commission C$493 - C$35,479
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$43,509 - C$85,514
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 278
Hourly Data C$0C$19
Hourly Rate C$18.00
Annual Data C$0C$85K
Bonus C$1,029 - C$12,499
Commission C$493 - C$35,479
Profit Sharing C$12,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$43,509 - C$85,514
  • Country: United States
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 8

Job Description for Customer Success Manager

Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.

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Customer Success Manager Tasks

  • Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
  • Review and assess customers' progress and offer recommendations based on results.
  • Ensure highest customer satisfaction and return on investment while enhancing customer experience.
  • Define business objectives for the customer and develop a strategic direction for success.

Customer Success Manager Pay By Employer

$0$163K

$99,384

Pitchbook
14 profiles
$52,347

Oracle Corp.
12 profiles
$73,500

Oracle
12 profiles
$75,000

$102,379

$123,336

Smartsheet
9 profiles
$72,395

$49,000

Workiva
8 profiles
$52,925

$123,000

Customer Success Manager Job Listings

Pay Difference by Location

National Average: C$59,637

Larger city markers indicate a job is popular in that location.

Customer Success Manager Reviews

Q: What is it like working as a Customer Success Manager?

Customer Success Manager in Toronto:
"#dreamjob."
Pros: Autonomy. Special Projects. Making customers happy. Problem-solving. Corporate culture. Stimulating environment. Value-based company. Intelligent peers. Fun environment. Flexibility. Working from home.
Cons: Political. Fewer perks than sales counterparts. Dealing with unhappy customers.

Related Job Salaries

Key Stats for Customer Success Manager

Gender

Female
62 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 41 votes.
Less than 1 year
3%
1-4 years
62%
5-9 years
21%
10-19 years
13%
20 years or more
1%

Experience Affects Customer Success Manager Salaries

▲12%

▲10%

National Average
C$60,000

▼8%

Skills That Affect Customer Success Manager Salaries


National Average
C$60,000


Project Management
▼4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 41 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
3%
1-4 years
62%
5-9 years
21%
10-19 years
13%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 80%
vision benefits
Vision: 62%
no benefits
None: 11%