The average salary for a Customer Success Manager in Canada is C$59,454.
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What Do Customer Success Managers Do?
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.
Customer success managers serve as liaisons between a company's upper management and customers, and as the first l…Read more
Customer Success Manager Tasks
- Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
- Review and assess customers' progress and offer recommendations based on results.
- Ensure highest customer satisfaction and return on investment while enhancing customer experience.
- Define business objectives for the customer and develop a strategic direction for success.
Job Satisfaction for Customer Success Manager
Popular Employer Salaries for Customer Success Manager
The top respondents for the job title Customer Success Manager are from the companies HootSuite, Vision Critical and Shopify. Reported salaries are highest at Shopify where the average pay is C$87,490. Other companies that offer high salaries for this role include Intelex Technologies, earning around C$69,157. HootSuite pays the lowest at around C$55,750. Vision Critical also pays on the lower end of the scale, paying C$60,249.
Explore the most common career paths for Customer Success Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Director, Customer Experience
Somewhat common (8 - 20%)
Customer Success Manager Job Listings
What Are Popular Skills for Customer Success Managers?
Skills in Account Management, Software as a Service (SaaS) and Project Management are correlated to pay that is above average. Skills that pay less than market rate include Client Interaction and Customer Relationship Management (CRM).
What is the Pay by Experience Level for Customer Success Managers?
An entry-level Customer Success Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$50,440 based on 21 salaries. An early career Customer Success Manager with 1-4 years of experience earns an average total compensation of C$56,627 based on 429 salaries. A mid-career Customer Success Manager with 5-9 years of experience earns an average total compensation of C$65,532 based on 176 salaries. An experienced Customer Success Manager with 10-19 years of experience earns an average total compensation of C$76,907 based on 78 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$82,738.
Pay Difference by Location
Employees with Customer Success Manager in their job title in Toronto, Ontario earn an average of 2.7% more than the national average. These job titles also find higher than average salaries in Vancouver, British Columbia (2.2% more) and Waterloo, Ontario (1.8% more). The lowest salaries can be found in Ottawa, Ontario (13.9% less), Halifax, Nova Scotia (12.3% less) and Montréal, Québec (5.9% less).
Years of Experience
This data is based on 718 survey responses.