Average Customer Success Manager Salary in Canada

C$58,707
Avg. SalaryShow Hourly Rate
C$5,165
Bonus
C$6,264
Commission
C$5,000
Profit Sharing
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The average salary for a Customer Success Manager in Canada is C$58,707.
10%
C$44k
MEDIAN
C$59k
90%
C$80k
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United States (change)
Salary
C$44k - C$80k
Bonus
C$1k - C$19k
Profit Sharing
C$2k - C$15k
Commission
C$997 - C$29k
Total Pay
C$45k - C$87k

Your Market Worth Over Time

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Job Description for Customer Success Manager

Customer Success Manager Tasks
  • Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
  • Review and assess customers' progress and offer recommendations based on results.
  • Ensure highest customer satisfaction and return on investment while enhancing customer experience.
  • Define business objectives for the customer and develop a strategic direction for success.

Job Satisfaction for Customer Success Manager

3.7 out of 5
(70)
Highly Satisfied
47Reviews

Popular Employer Salaries for Customer Success Manager

The top respondents for the job title Customer Success Manager are from the companies HootSuite, Vision Critical and Shopify. Reported salaries are highest at Shopify where the average pay is C$75,000. Other companies that offer high salaries for this role include Vision Critical, earning around C$60,249. HootSuite pays the lowest at around C$50,739. Intelex Technologies also pays on the lower end of the scale, paying C$57,931.

Customer Success Manager Job Listings

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Popular Skills for Customer Success Manager

Skills in Customer Relationship Management (CRM), Account Management, Software as a Service (SaaS) and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Client Interaction.

Pay by Experience Level for Customer Success Manager

An entry-level Customer Success Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$51,130 based on 14 salaries. An early career Customer Success Manager with 1-4 years of experience earns an average total compensation of C$56,195 based on 355 salaries. A mid-career Customer Success Manager with 5-9 years of experience earns an average total compensation of C$64,083 based on 122 salaries. An experienced Customer Success Manager with 10-19 years of experience earns an average total compensation of C$73,974 based on 58 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$81,610.
Employees with Customer Success Manager in their job title in Waterloo, Ontario earn an average of 4.0% more than the national average. These job titles also find higher than average salaries in Toronto, Ontario (2.8% more) and Vancouver, British Columbia (1.2% more). The lowest salaries can be found in Montréal, Québec (11.5% less), Halifax, Nova Scotia (8.7% less) and Ottawa, Ontario (8.4% less).

Years of Experience

This data is based on 564 survey responses.
Entry Level
2.5%
Early Career
62.9%
Mid Career
21.6%
Experienced
10.3%
Late Career
2.7%

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