A Customer Support Manager earns an average salary of C$55,383 per year. Experience has a moderate effect on income for this job. A skill in Information Technology (IT) Support is associated with high pay for this job.

C$38,019 - C$87,858
C$38K
C$56K
C$88K
MEDIAN: C$56,430
10%
50%
90%
C$16.05 - C$24.25
C$17
MEDIAN: C$17.05
50%
C$0C$91K
Salary C$38,019 - C$87,858
Bonus C$1,468 - C$11,074
Profit Sharing C$5,000
Commission C$3,931
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$36,408 - C$91,926
  • Country: Canada
  • Currency: CAD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 97
Hourly Data C$0C$24
Hourly Rate C$17.05
Overtime C$15.00
Annual Data C$0C$91K
Bonus C$1,468 - C$11,074
Commission C$3,931
Profit Sharing C$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$36,408 - C$91,926
  • Country: United States
  • Currency: CAD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 9

Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.

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Customer Support Manager Tasks

  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.
  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.

Customer Support Manager Pay By Employer

$0$33K

$30,662

Customer Support Manager Job Listings

Pay by Experience Level for Customer Support Manager

Pay by Experience for a Customer Support Manager has a positive trend. An entry-level Customer Support Manager with less than 5 years of experience can expect to earn an average total compensation of C$51,000 based on 23 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$57,000 based on 21 salaries. An experienced Customer Support Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$67,000 based on 15 salaries. A Customer Support Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$82,000 based on 6 salaries.

Pay Difference by Location

National Average: C$56,660

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Support Manager

Gender

Female
42 %
Male
58 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 17 votes.
Less than 1 year
2%
1-4 years
37%
5-9 years
33%
10-19 years
21%
20 years or more
8%

Experience Affects Customer Support Manager Salaries

▲45%

▲18%

▲1%

National Average
C$57,000

▼10%

Skills That Affect Customer Support Manager Salaries



National Average
C$57,000

People Management
▼1%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 17 votes.

Gender

Female
42 %
Male
58 %

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
33%
10-19 years
21%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 85%
vision benefits
Vision: 58%
no benefits
None: 13%