The average salary for a Customer Support Manager in Toronto, Ontario is C$57,063 per year. Experience has a moderate effect on income for this job. Most people move on to other jobs if they have more than 20 years' experience in this career.

C$38,065 - C$82,424
C$38K
C$54K
C$82K
MEDIAN: C$54,236
10%
50%
90%
C$0C$86K
Salary C$38,065 - C$82,424
Bonus C$5,000
Profit Sharing C$5,500
Commission C$4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$38,065 - C$86,379
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 34

Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.

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Customer Support Manager Tasks

  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.
  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.

Customer Support Manager Job Listings

Key Stats for Customer Support Manager

Gender

Female
36 %
Male
64 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
1-4 years
41%
5-9 years
38%
10-19 years
18%
20 years or more
3%

Experience Affects Customer Support Manager Salaries

▲48%

▲14%

▼0%

National Average
C$57,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

1-4 years
41%
5-9 years
38%
10-19 years
18%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 80%
vision benefits
Vision: 60%
no benefits
None: 17%