Average Senior Customer Service Representative (CSR) Salary in Ottawa, Ontario

C$46,239
Avg. SalaryShow Hourly Rate
C$3,904
Bonus
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The average salary for a Senior Customer Service Representative (CSR) in Ottawa, Ontario is C$46,239.
10%
C$34k
10%
C$46k
50%
C$60k
90%
90%
MEDIAN C$46,239
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United States (change)
Salary
C$34k - C$60k
Bonus
C$983 - C$4k
Total Pay
C$29k - C$59k

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Job Description for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Career Paths

Explore the most common career paths for Senior Customer Service Representative (CSR). Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Senior Customer Service Representative (CSR)
Customer Service Representative (CSR)
Administrative Assistant
Office Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Senior Customer Service Representative (CSR) Job Listings

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Popular Skills for Senior Customer Service Representative (CSR)

Pay by Experience Level for Senior Customer Service Representative (CSR)

An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$47,212 based on 7 salaries. A mid-career Senior Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of C$42,596 based on 8 salaries.
Employees with Senior Customer Service Representative (CSR) in their job title in Edmonton, Alberta earn an average of 28.3% more than the national average. These job titles also find higher than average salaries in Calgary, Alberta (3.3% more). The lowest salaries can be found in Winnipeg, Manitoba (10.9% less), Toronto, Ontario (5.7% less) and Vancouver, British Columbia (2.7% less).

Years of Experience

This data is based on 15 survey responses.
Early Career
46.7%
Mid Career
53.3%

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