Average Senior Customer Service Representative (CSR) Salary in Mississauga, Ontario

C$45,486
Avg. SalaryShow Hourly Rate
C$2,000
Bonus
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The average salary for a Senior Customer Service Representative (CSR) in Mississauga, Ontario is C$45,486.
10%
C$36k
MEDIAN
C$45k
90%
C$58k
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United States (change)
Salary
C$36k - C$58k
Bonus
C$600 - C$3k
Total Pay
C$37k - C$57k

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Job Description for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

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Popular Skills for Senior Customer Service Representative (CSR)

Skills in Customer Service and Sales are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM).

Pay by Experience Level for Senior Customer Service Representative (CSR)

An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$45,000 based on 7 salaries. A mid-career Senior Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of C$42,979 based on 9 salaries. An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of C$45,000 based on 16 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$50,000.
Employees with Senior Customer Service Representative (CSR) in their job title in Edmonton, Alberta earn an average of 30.4% more than the national average. These job titles also find higher than average salaries in Calgary, Alberta (5.0% more) and Ottawa, Ontario (1.7% more). The lowest salaries can be found in Winnipeg, Manitoba (9.4% less), Toronto, Ontario (3.6% less) and Vancouver, British Columbia (1.1% less).

Years of Experience

This data is based on 40 survey responses.
Early Career
17.5%
Mid Career
22.5%
Experienced
40.0%
Late Career
20.0%

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