The average pay for a Mid-Career Senior Technical Support Analyst is C$56,708 per year.

C$44,342 - C$75,503
C$44K
C$59K
C$76K
MEDIAN: C$59,396
10%
50%
90%
C$16.61 - C$46.78
C$17
C$26
C$47
MEDIAN: C$25.96
10%
50%
90%
C$0C$82K
Salary C$44,342 - C$75,503
Bonus C$1,454 - C$6,128
Profit Sharing C$2,250
Commission C$7,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$44,333 - C$82,534
  • Country: Canada
  • Currency: CAD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 70
Hourly Data C$0C$46
Hourly Rate C$16.61 - C$46.78
Overtime C$35.50
Annual Data C$0C$82K
Bonus C$1,454 - C$6,128
Commission C$7,500
Profit Sharing C$2,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$44,333 - C$82,534
  • Country: United States
  • Currency: CAD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 10

Job Description for Senior Technical Support Analyst

A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.

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Senior Technical Support Analyst Tasks

  • Provide information systems technical support for complex customer issues.
  • Raise information, bug and feature requests to the development team.
  • Identify problems with information technology system operations and provide potential workarounds.

Senior Technical Support Analyst Job Listings

Key Stats for Senior Technical Support Analyst

Gender

Female
14 %
Male
86 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.
5-9 years
61%
10-19 years
39%

Skills That Affect Senior Technical Support Analyst Salaries

Windows Operating System General Use
▼0%

National Average
C$60,000

Windows NT / 2000 / XP Networking
▼1%

Microsoft Office
▼9%

Network Management / Administration
▼20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.

Gender

Female
14 %
Male
86 %

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 78%
vision benefits
Vision: 68%
no benefits
None: 12%