An Experienced Senior Technical Support Analyst earns an average salary of C$61,711 per year. The skills that increase pay for this job the most are Linux and UNIX.

C$49,089 - C$83,522
C$49K
C$61K
C$84K
MEDIAN: C$60,864
10%
50%
90%
C$21.71 - C$57.73
C$22
C$37
C$58
MEDIAN: C$36.97
10%
50%
90%
C$0C$90K
Salary C$49,089 - C$83,522
Bonus C$0.00 - C$12,847
Profit Sharing C$1,500
Commission C$7,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$47,638 - C$90,190
  • Country: Canada
  • Currency: CAD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 85
Hourly Data C$0C$57
Hourly Rate C$21.71 - C$57.73
Overtime C$0.00 - C$49.32
Annual Data C$0C$90K
Bonus C$0.00 - C$12,847
Commission C$7,500
Profit Sharing C$1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$47,638 - C$90,190
  • Country: United States
  • Currency: CAD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 18

Job Description for Senior Technical Support Analyst

A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.

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Senior Technical Support Analyst Tasks

  • Provide information systems technical support for complex customer issues.
  • Raise information, bug and feature requests to the development team.
  • Identify problems with information technology system operations and provide potential workarounds.

Senior Technical Support Analyst Job Listings

Pay Difference by Location

National Average: C$62,601

Larger city markers indicate a job is popular in that location.

Key Stats for Senior Technical Support Analyst

Gender

Female
16 %
Male
84 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.
10-19 years
87%
20 years or more
13%

Skills That Affect Senior Technical Support Analyst Salaries

Linux
▲29%

UNIX
▲20%

Windows Operating System General Use
▼0%

Microsoft Office
▼0%

National Average
C$63,000

Network Management / Administration
▼2%

Windows NT / 2000 / XP Networking
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.

Gender

Female
16 %
Male
84 %

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 81%
vision benefits
Vision: 73%
no benefits
None: 17%