The average hourly pay for an Entry-Level Technical Support Representative with Customer Service skills is C$14.84.
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C$12 - C$18
C$0 - C$400
C$27,040 - C$42,849
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Job Description for Technical Support Representative
Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly …Read more
Technical Support Representative Tasks
- Help customers identify and resolve problems with products by phone, through e-mail, or in person.
- Escalate complex problems to appropriate staff member or department.
- Guide customers through the installation and updating of software and hardware.
Technical Support Representative Job Listings
Pay by Experience Level for Technical Support Representative
An early career Technical Support Representative with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$15.80 based on 63 salaries. A mid-career Technical Support Representative with 5-9 years of experience earns an average total compensation of C$16.33 based on 26 salaries. An experienced Technical Support Representative with 10-19 years of experience earns an average total compensation of C$21.00 based on 8 salaries.
Years of Experience
This data is based on 97 survey responses.
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