The average salary for a Technical Support Representative is C$40,808.
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C$33k - C$53k
C$99 - C$3k
C$491 - C$1k
C$200 - C$1k
C$30k - C$51k
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Job Description for Technical Support Representative
Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly …Read more
Technical Support Representative Tasks
- Help customers identify and resolve problems with products by phone, through e-mail, or in person.
- Escalate complex problems to appropriate staff member or department.
- Guide customers through the installation and updating of software and hardware.
Popular Employer Salaries for Technical Support Representative
Technical Support Representative Job Listings
Popular Skills for Technical Support Representative
Tech Support Call Center
Skills in Troubleshooting and Tech Support Call Center are correlated to pay that is above average. Skills that pay less than market rate include Technical Services, Technical Analysis and Customer Service.
Pay by Experience Level for Technical Support Representative
An entry-level Technical Support Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$36,029 based on 59 salaries. An early career Technical Support Representative with 1-4 years of experience earns an average total compensation of C$40,023 based on 122 salaries. A mid-career Technical Support Representative with 5-9 years of experience earns an average total compensation of C$43,612 based on 43 salaries. An experienced Technical Support Representative with 10-19 years of experience earns an average total compensation of C$46,915 based on 18 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Representative in their job title in Toronto, Ontario earn an average of 7.6% more than the national average. These job titles also find higher than average salaries in Vancouver, British Columbia (2.5% more) and Montréal, Québec (1.1% more). The lowest salaries can be found in Winnipeg, Manitoba (15.5% less), Mississauga, Ontario (7.7% less) and Ottawa, Ontario (5.7% less).
Years of Experience
This data is based on 242 survey responses.
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