Average Technical Support Representative Salary

C$40,808
Avg. SalaryShow Hourly Rate
C$991
Bonus
C$311
Commission
C$600
Profit Sharing
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The average salary for a Technical Support Representative is C$40,808.
10%
C$33k
10%
C$41k
50%
C$53k
90%
90%
MEDIAN C$40,808
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United States (change)
Salary
C$33k - C$53k
Bonus
C$99 - C$3k
Profit Sharing
C$491 - C$1k
Commission
C$200 - C$1k
Total Pay
C$30k - C$51k

Your Market Worth Over Time

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Job Description for Technical Support Representative

Technical Support Representative Tasks
  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.
  • Escalate complex problems to appropriate staff member or department.
  • Guide customers through the installation and updating of software and hardware.

Popular Employer Salaries for Technical Support Representative

Technical Support Representative Job Listings

Popular Skills for Technical Support Representative

Skills in Troubleshooting and Tech Support Call Center are correlated to pay that is above average. Skills that pay less than market rate include Technical Services, Technical Analysis and Customer Service.

Pay by Experience Level for Technical Support Representative

An entry-level Technical Support Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$36,029 based on 59 salaries. An early career Technical Support Representative with 1-4 years of experience earns an average total compensation of C$40,023 based on 122 salaries. A mid-career Technical Support Representative with 5-9 years of experience earns an average total compensation of C$43,612 based on 43 salaries. An experienced Technical Support Representative with 10-19 years of experience earns an average total compensation of C$46,915 based on 18 salaries.
Employees with Technical Support Representative in their job title in Toronto, Ontario earn an average of 7.6% more than the national average. These job titles also find higher than average salaries in Vancouver, British Columbia (2.5% more) and Montréal, Québec (1.1% more). The lowest salaries can be found in Winnipeg, Manitoba (15.5% less), Mississauga, Ontario (7.7% less) and Ottawa, Ontario (5.7% less).

Years of Experience

This data is based on 242 survey responses.
Entry Level
24.4%
Early Career
50.4%
Mid Career
17.8%
Experienced
7.4%

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