The average hourly pay for a Technical Support Representative with Technical Analysis skills in Canada is C$16.01.
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C$12 - C$25
C$202 - C$1,058
C$0 - C$1,000
C$0 - C$205
C$29,299 - C$50,081
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Job Description for Technical Support Representative
Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly …Read more
Technical Support Representative Tasks
- Help customers identify and resolve problems with products by phone, through e-mail, or in person.
- Escalate complex problems to appropriate staff member or department.
- Guide customers through the installation and updating of software and hardware.
Popular Employer Salaries for Technical Support Representative
Explore the most common career paths for Technical Support Representative. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Technical Support Representative
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Technical Support Representative Job Listings
Popular Skills for Technical Support Representative
Avg. Hourly Rate
Skills in Tech Support Call Center, Technical Services and Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Service and Troubleshooting.
Pay by Experience Level for Technical Support Representative
An early career Technical Support Representative with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$15.94 based on 38 salaries. A mid-career Technical Support Representative with 5-9 years of experience earns an average total compensation of C$17.18 based on 17 salaries. An experienced Technical Support Representative with 10-19 years of experience earns an average total compensation of C$26.50 based on 4 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Representative in their job title in Montréal, Québec earn an average of 31.2% more than the national average. These job titles also find higher than average salaries in Toronto, Ontario (1.3% more). The lowest salaries can be found in Winnipeg, Manitoba (6.3% less).
Years of Experience
This data is based on 59 survey responses.
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