Technical Support Representative in Vancouver, British Columbia Salary (Canada)

A Technical Support Representative in Vancouver, British Columbia earns an average salary of C$39,744 per year.

C$34,358 - C$59,598
C$34K
C$40K
C$60K
MEDIAN: C$40,181
10%
50%
90%
C$15.72 - C$18.65
C$18
MEDIAN: C$17.69
50%
C$0C$59K
Salary C$34,358 - C$59,598
Bonus C$1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,572 - C$50,543
  • Country: Canada
  • Currency: CAD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 10
Hourly Data C$0C$29
Hourly Rate C$17.69
Overtime C$30.00
Annual Data C$0C$50K
Bonus C$1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,572 - C$50,543
  • Country: United States
  • Currency: CAD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 6

Job Description for Technical Support Representative

Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.

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Technical Support Representative Tasks

  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.
  • Escalate complex problems to appropriate staff member or department.
  • Guide customers through the installation and updating of software and hardware.

Technical Support Representative Job Listings

Key Stats for Technical Support Representative

Gender

Female
40 %
Male
60 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
75%
5-9 years
13%
10-19 years
13%

Skills That Affect Technical Support Representative Salaries

Troubleshooting
▲9%

Customer Service
▲9%

Technical Analysis
▲2%

National Average
C$38,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
40 %
Male
60 %

Years of Experience

1-4 years
75%
5-9 years
13%
10-19 years
13%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 92%
vision benefits
Vision: 62%
no benefits
None: 8%