An Experienced Technical Support Representative earns an average salary of C$38,000 per year. A skill in Technical Analysis is associated with high pay for this job.

C$33,370 - C$54,684
C$33K
C$43K
C$55K
MEDIAN: C$42,802
10%
50%
90%
C$15.51 - C$25.43
C$19
MEDIAN: C$19.08
50%
C$0C$55K
Salary C$33,370 - C$54,684
Bonus C$1,000
Profit Sharing C$1,000
Commission C$10,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$33,275 - C$55,477
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 23
Hourly Data C$0C$34
Hourly Rate C$19.08
Overtime C$35.00
Annual Data C$0C$55K
Bonus C$1,000
Commission C$10,150
Profit Sharing C$1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$33,275 - C$55,477
  • Country: United States
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 6

Job Description for Technical Support Representative

Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.

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Technical Support Representative Tasks

  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.
  • Escalate complex problems to appropriate staff member or department.
  • Guide customers through the installation and updating of software and hardware.

Technical Support Representative Job Listings

Key Stats for Technical Support Representative

Gender

Female
15 %
Male
85 %
10-19 years
97%
20 years or more
3%

Skills That Affect Technical Support Representative Salaries

Technical Analysis
▲4%

National Average
C$44,000

Customer Service
▼5%

Troubleshooting
▼14%

Gender

Female
15 %
Male
85 %

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 86%
vision benefits
Vision: 67%
no benefits
None: 14%