The average pay for a Customer Service Specialist is HK$348,882 per year.

HK$15,881 - HK$604,024
HK$16K
HK$320K
HK$600K
MEDIAN: HK$325,000
10%
50%
90%
HK$0HK$604K
Salary HK$15,881 - HK$604,024
Bonus HK$20,482
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$36,307 - HK$604,390
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 21 Apr 2018
  • Individuals Reporting: 12

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Pay By Employer

$0$48K

$24,371

Best Buy
73 profiles
$21,805

JCPenney
59 profiles
$19,421

$29,557

Verizon Wireless
35 profiles
$33,482

$34,737

Humana, Inc.
18 profiles
$32,818

$33,662

Chase Bank
16 profiles
$31,421

Nordstrom, Inc.
16 profiles
$33,680

Customer Service Specialist Job Listings

Pay Difference by Location

National Average: HK$325,000

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Specialist

Gender

Female
50 %
Male
50 %
Less than 1 year
8%
1-4 years
42%
5-9 years
17%
10-19 years
25%
20 years or more
8%

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
8%
1-4 years
42%
5-9 years
17%
10-19 years
25%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 20%
vision benefits
Vision: 20%
no benefits
None: