HK$302,753
Avg. Salary
Avg. Hourly Rate
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The average pay for a Customer Service Specialist is AU$24.66 per hour.

The average pay for a Customer Service Specialist is AU$52,120 per year.

$16k
10%
$303k
50%
$602k
90%
MEDIAN $302,753
HK$16,023 - HK$602,003
HK$16K
HK$300K
HK$600K
MEDIAN: HK$302,753
10%
50%
90%
HK$0HK$602K
Salary HK$16,023 - HK$602,003
Bonus HK$20,347
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$36,631 - HK$602,670
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 13 Oct 2018
  • Individuals Reporting: 13

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Pay By Employer

$0$48K

$24,498

Best Buy
81 profiles
$22,251

JCPenney
59 profiles
$19,618

$29,648

Verizon Wireless
33 profiles
$33,468

$35,267

$34,153

Humana, Inc.
17 profiles
$33,700

Nordstrom, Inc.
16 profiles
$33,455

$32,230

Customer Service Specialist Job Listings

Pay Difference by Location

13%

National Average: HK$314,842

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Specialist

Gender

Female
60 %
Male
40 %
Less than 1 year
8%
1-4 years
38%
5-9 years
15%
10-19 years
31%
20 years or more
8%

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
8%
1-4 years
38%
5-9 years
15%
10-19 years
31%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 17%
vision benefits
Vision: 17%
no benefits
None: 17%