The average salary for an Assistant Manager, Customer Service in Chennai, Tamil Nadu is Rs 476,262 per year. Most people with this job move on to other positions after 20 years in this field. The highest paying skills associated with this job are Project Management and Operations Management.

Rs 258,639 - Rs 891,959
Rs 260K
Rs 530K
Rs 890K
MEDIAN: Rs 532,320
10%
50%
90%
Rs 0Rs 933K
Salary Rs 258,639 - Rs 891,959
Bonus Rs 979 - Rs 103,905
Profit Sharing Rs 0.00 - Rs 289,911
Commission Rs 40,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 279,517 - Rs 933,844
  • Country: India
  • Currency: INR
  • Updated: 18 Jan 2018
  • Individuals Reporting: 185

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2018 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Assistant Manager, Customer Service Job Listings

Key Stats for Assistant Manager, Customer Service

Gender

Female
25 %
Male
75 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
3%
1-4 years
21%
5-9 years
39%
10-19 years
35%
20 years or more
1%

Experience Affects Assistant Manager, Customer Service Salaries

▲3%

National Average
Rs 577,000

▼3%

▼37%

Skills That Affect Assistant Manager, Customer Service Salaries



Vendor Management
▲2%

Team Management
▼0%

National Average
Rs 577,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
3%
1-4 years
21%
5-9 years
39%
10-19 years
35%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 7%
vision benefits
Vision: 3%
no benefits
None: 22%