An Assistant Manager, Customer Service in Kolkata, West Bengal earns an average salary of Rs 420,900 per year. Experience strongly influences pay for this job. People in this job generally don't have more than 20 years' experience.

Rs 238,390 - Rs 794,711
Rs 240K
Rs 440K
Rs 790K
MEDIAN: Rs 441,750
10%
50%
90%
Rs 0Rs 823K
Salary Rs 238,390 - Rs 794,711
Bonus Rs 3,020 - Rs 101,224
Profit Sharing Rs 1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 241,456 - Rs 823,604
  • Country: India
  • Currency: INR
  • Updated: 17 Jan 2018
  • Individuals Reporting: 76

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2018 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Assistant Manager, Customer Service Job Listings

Key Stats for Assistant Manager, Customer Service

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
Less than 1 year
1%
1-4 years
38%
5-9 years
45%
10-19 years
16%

Experience Affects Assistant Manager, Customer Service Salaries

Experienced
▲44%

▲6%

National Average
Rs 469,000

▼26%

Skills That Affect Assistant Manager, Customer Service Salaries

Team Management
▲4%

National Average
Rs 469,000


Project Management
▼1%

Operations Management
▼11%

Customer Relationship Management (CRM)
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
38%
5-9 years
45%
10-19 years
16%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 8%
vision benefits
Vision: 8%
no benefits
None: 15%