An Entry-Level Customer Care Executive earns an average salary of Rs 180,738 per year.

Rs 98,526 - Rs 302,880
Rs 99K
Rs 180K
Rs 300K
MEDIAN: Rs 179,402
10%
50%
90%
Rs 0Rs 308K
Salary Rs 98,526 - Rs 302,880
Bonus Rs 1,526 - Rs 45,000
Profit Sharing Rs 72.06 - Rs 60,402
Commission Rs 995 - Rs 153,562
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 99,008 - Rs 308,953
  • Country: India
  • Currency: INR
  • Updated: 18 Jan 2018
  • Individuals Reporting: 1,517

Job Description for Customer Care Executive

Customer care executives' main function is to serve as customers' first point of contact for complaints, questions, requests, feedback, or any other needs; these professionals are essentially charged with managing relationships between clients and the company. Customer care executives are expected to employ a high level of professionalism in their conversations, apply thorough knowledge of their company's products and services, and respond quickly to requests and queries. When contacted for a complaint, they are often expected to "own the problem" - that is, take responsibility for responding to the issue, research the problem, and resolve it internally as quickly as possible to maintain the highest level of customer satisfaction. Other responsibilities for these workers may include keeping customer records and account information up to date and processing financial accounts and adjustments.

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Customer Care Executive Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Popular Employer Salaries for Customer Care Executive

Customer Care Executive Job Listings

Pay Difference by Location

National Average: Rs 180,591

Larger city markers indicate a job is popular in that location.

Customer Care Executive Advice

Q: What do you wish you knew about your job when you first started out?

Customer Care Executive in Gurgaon:
"I feel stressed working with bpo."
Its a quick way to fill your pocket and fulfill your basic needs but it should not be continued for a long time as there is no job security.

Key Stats for Customer Care Executive

Gender

Female
24 %
Male
76 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 33 votes.
Less than 1 year
27%
1-4 years
68%
5-9 years
5%

Skills That Affect Customer Care Executive Salaries



National Average
Rs 181,000

English Language
▼32%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 33 votes.

Gender

Female
24 %
Male
76 %

Common Health Benefits

medical benefits
Medical: 55%
dental benefits
Dental: 3%
vision benefits
Vision: 4%
no benefits
None: 42%