The average salary for a Mid-Career Customer Care Executive is Rs 245,437 per year.

Rs 133,594 - Rs 425,294
Rs 130K
Rs 250K
Rs 430K
MEDIAN: Rs 251,055
10%
50%
90%
Rs 0Rs 429K
Salary Rs 133,594 - Rs 425,294
Bonus Rs 650 - Rs 26,000
Commission Rs 24,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 136,669 - Rs 429,235
  • Country: India
  • Currency: INR
  • Updated: 18 Jan 2018
  • Individuals Reporting: 215

Job Description for Customer Care Executive

Customer care executives' main function is to serve as customers' first point of contact for complaints, questions, requests, feedback, or any other needs; these professionals are essentially charged with managing relationships between clients and the company. Customer care executives are expected to employ a high level of professionalism in their conversations, apply thorough knowledge of their company's products and services, and respond quickly to requests and queries. When contacted for a complaint, they are often expected to "own the problem" - that is, take responsibility for responding to the issue, research the problem, and resolve it internally as quickly as possible to maintain the highest level of customer satisfaction. Other responsibilities for these workers may include keeping customer records and account information up to date and processing financial accounts and adjustments.

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Customer Care Executive Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Customer Care Executive Job Listings

Key Stats for Customer Care Executive

Gender

Female
36 %
Male
64 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 6 votes.
5-9 years
93%
10-19 years
7%

Skills That Affect Customer Care Executive Salaries


National Average
Rs 258,000

Oral / Verbal Communication
▼5%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 6 votes.

Gender

Female
36 %
Male
64 %

Common Health Benefits

medical benefits
Medical: 61%
dental benefits
Dental: 6%
vision benefits
Vision: 4%
no benefits
None: 38%