The average salary for a Customer Service Associate in India is Rs 231,403.
MEDIAN Rs 231,403
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Rs 146k - Rs 399k
Rs 3k - Rs 52k
Rs 750 - Rs 184k
Rs 15k - Rs 117k
Rs 148k - Rs 417k
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Job Description for Customer Service Associate
Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. …Read more
Customer Service Associate Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Popular Employer Salaries for Customer Service Associate
The top respondents for the job title Customer Service Associate are from the companies Amazon.com Inc, Tata Consultancy Services Limited and Accenture. Reported salaries are highest at Accenture where the average pay is Rs 336,908. Other companies that offer high salaries for this role include Tata Consultancy Services Limited and WNS Global Services, earning around Rs 302,856 and Rs 280,000, respectively. Intelenet Global Services pays the lowest at around Rs 164,000. Wipro and Amazon.com Inc also pay on the lower end of the scale, paying Rs 193,282 and Rs 208,105, respectively.
Explore the most common career paths for Customer Service Associate. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Associate
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Associate Job Listings
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Popular Skills for Customer Service Associate
Oral / Verbal Communication
Customer Relationship Management (CRM)
Skills in Oral / Verbal Communication, Customer Relations, Phone Support and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.
Pay by Experience Level for Customer Service Associate
An entry-level Customer Service Associate with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of Rs 195,666 based on 354 salaries. An early career Customer Service Associate with 1-4 years of experience earns an average total compensation of Rs 231,958 based on 1,253 salaries. A mid-career Customer Service Associate with 5-9 years of experience earns an average total compensation of Rs 344,135 based on 245 salaries. An experienced Customer Service Associate with 10-19 years of experience earns an average total compensation of Rs 434,635 based on 40 salaries. In their late career (20 years and higher), employees earn an average total compensation of Rs 229,565.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Associate in their job title in Bangalore, Karnataka earn an average of 17.7% more than the national average. These job titles also find higher than average salaries in Gurgaon, Haryana (15.3% more) and Mumbai, Maharashtra (7.1% more). The lowest salaries can be found in Kolkata, West Bengal (14.3% less), Pune, Maharashtra (7.0% less) and Hyderabad, Andhra Pradesh (2.5% less).
Years of Experience
This data is based on 1,897 survey responses.
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