Rs 183,512
Avg. Salary

Average additional compensation for this job:

Bonus

Rs 9,916

Profit Sharing

Rs 9,787

Commission

Rs 23,729

The average pay for a Customer Care Executive is Rs 182,375 per year. People in this job generally don't have more than 10 years' experience. Experience has a moderate effect on salary for this job. The skills that increase pay for this job the most are communication and Sales.

Rs 104,503 - Rs 323,372
Rs 100K
Rs 180K
Rs 320K
MEDIAN: Rs 183,512
10%
50%
90%
Rs 72.72 - Rs 610
Rs 140
MEDIAN: Rs 140
50%
Rs 0Rs 344K
Salary Rs 104,503 - Rs 323,372
Bonus Rs 1,788 - Rs 49,316
Profit Sharing Rs 497 - Rs 201,341
Commission Rs 1,002 - Rs 139,061
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 105,801 - Rs 344,457
  • Country: India
  • Currency: INR
  • Updated: 15 Sep 2018
  • Individuals Reporting: 1,672
Hourly Data Rs 0Rs 610
Hourly Rate Rs 140
Overtime Rs 48.70 - Rs 309
Annual Data Rs 0Rs 344K
Bonus Rs 1,788 - Rs 49,316
Commission Rs 1,002 - Rs 139,061
Profit Sharing Rs 497 - Rs 201,341
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 105,801 - Rs 344,457
  • Country: United States
  • Currency: INR
  • Updated: 15 Sep 2018
  • Individuals Reporting: 6

Job Description for Customer Care Executive

Customer care executives' main function is to serve as customers' first point of contact for complaints, questions, requests, feedback, or any other needs; these professionals are essentially charged with managing relationships between clients and the company. Customer care executives are expected to employ a high level of professionalism in their conversations, apply thorough knowledge of their company's products and services, and respond quickly to requests and queries. When contacted for a complaint, they are often expected to "own the problem" - that is, take responsibility for responding to the issue, research the problem, and resolve it internally as quickly as possible to maintain the highest level of customer satisfaction. Other responsibilities for these workers may include keeping customer records and account information up to date and processing financial accounts and adjustments.

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Customer Care Executive Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Customer Care Executive Pay By Employer

$0$27K

$27,040

Common Career Paths for Customer Care Executive


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Customer Care Executive Job Listings

Pay Difference by Location

National Average: Rs 185,405

Larger city markers indicate a job is popular in that location.

Customer Care Executive Reviews

Q: What is it like working as a Customer Care Executive?

Customer Care Executive in Kolkata:
"Enjoyable job."
Pros: Challenges, I like them most.when customers called us that means they need help for different kind of problems, the challenge is to identify &solve that particular as soon as possibly.It motivate me a lot.
Cons: Salary, growth, stress level.

Customer Care Executive in Mumbai:
Pros: Customer interaction. Solving customer queries.
Cons: Non stop calls. Six days a week working.

Related Job Salaries

Key Stats for Customer Care Executive

Gender

Female
26 %
Male
74 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.
Less than 1 year
25%
1-4 years
61%
5-9 years
12%
10-19 years
2%
20 years or more
0%

Experience Affects Customer Care Executive Salaries

Experienced
▲52%

▲34%

National Average
Rs 185,000

▼2%

Skills That Affect Customer Care Executive Salaries

communication
▲65%

Sales
▲21%

Customer Relationship Management (CRM)
▲7%



National Average
Rs 185,000

Typing
▼19%

English Language
▼34%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
25%
1-4 years
61%
5-9 years
12%
10-19 years
2%
20 years or more
0%

Common Health Benefits

medical benefits
Medical: 57%
dental benefits
Dental: 4%
vision benefits
Vision: 4%
no benefits
None: 41%