Average Customer Care Executive Salary

Customer care executives' main function is to serve as customers' first point of contact for complaints, questions, requests, feedback, or any other needs; these professionals are essentially charged with managing relationships between clients and the company. Customer care executives are expected to employ a high level of professionalism in their conversations, apply thorough knowledge of their company's products and services, and respond quickly to requests and queries. When contacted for a complaint, they are often expected to "own the problem" - that is, take responsibility for responding to the issue, research the problem, and resolve it internally as quickly as possible to maintain the highest level of customer satisfaction. Other responsibilities for these workers may include keeping customer records and account information up to date and processing financial accounts and adjustments.

Customer care executives work for a variety of businesses, since many types of companies focus on maintaining good relationships with clients. They work indoors in an office setting during regular business hours. Some companies keep their customer care line open extended hours or 24 hours a day, so customer care executives' shifts may vary.

This is generally considered an entry-level position, and applicants will usually work under a supervisor. Depending on the size of the company, there may be numerous customer care executives to respond to the volume of feedback. While no college education is typically required, companies may prefer applicants have a bachelor's degree. Applicants are expected to have good product knowledge, documentation skills, knowledge of computers and telephones, and most importantly, good communication skills with an ability to listen and solve problems. (Copyright 2018 PayScale.com)

Customer Care Executive Tasks

• Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
• Strategize the planning, developing and directing of the call center operations and customer service programs.