The average salary for a Customer Care Executive in India is ₹205,835.
Customer Care Executive by
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What Do Customer Care Executives Do?
Customer care executives' main function is to serve as customers' first point of contact for complaints, questions, requests, feedback, or any other needs; these professionals are essentially charged with managing relationships between clients and the company. Customer care executives are expected to employ a high level of professionalism in their conversations, apply thorough knowledge of their company's products and services, and respond quickly to requests and queries. When contacted for a co…Read more
Customer Care Executive Tasks
- Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
- Strategize the planning, developing and directing of the call center operations and customer service programs.
Popular Employer Salaries for Customer Care Executive
The top respondents for the job title Customer Care Executive are from the companies Concentrix Corporation, Teleperformance and EXL Service.com. Reported salaries are highest at Aegis BPO Services Ltd where the average pay is ₹262,348. Other companies that offer high salaries for this role include Capita india and Concentrix Corporation, earning around ₹245,310 and ₹216,661, respectively. Tata Business Support Services Ltd pays the lowest at around ₹142,710. Teleperformance and EXL Service.com also pay on the lower end of the scale, paying ₹200,597 and ₹203,500, respectively.
Customer Care Executive Job Listings
What Are Popular Skills for Customer Care Executives?
Skills in Oral / Verbal Communication, Customer Relations, Customer Relationship Management (CRM) and Microsoft Excel are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.
What is the Pay by Experience Level for Customer Care Executives?
An entry-level Customer Care Executive with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of ₹180,375 based on 305 salaries. An early career Customer Care Executive with 1-4 years of experience earns an average total compensation of ₹212,822 based on 771 salaries. A mid-career Customer Care Executive with 5-9 years of experience earns an average total compensation of ₹273,861 based on 138 salaries. An experienced Customer Care Executive with 10-19 years of experience earns an average total compensation of ₹320,000 based on 32 salaries.
Pay Difference by Location
Employees with Customer Care Executive in their job title in Mumbai, Maharashtra earn an average of 23.2% more than the national average. These job titles also find higher than average salaries in Bangalore, Karnataka (19.4% more) and Chennai, Tamil Nadu (13.9% more). The lowest salaries can be found in Kolkata, West Bengal (24.5% less), Noida, Uttar Pradesh (3.5% less) and Hyderabad, Andhra Pradesh (2.8% less).
Years of Experience
This data is based on 1,246 survey responses.