Customer Service Manager, Banking Salary (India)
A Customer Service Manager, Banking earns an average salary of Rs 347,520 per year. Experience strongly influences income for this job. A skill in Microsoft Office is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this career.
|Range||Rs 0Rs 704K|
|Salary||Rs 179,399 - Rs 656,590|
|Bonus||Rs 5,087 - Rs 101,367|
|Profit Sharing||Rs 3,001|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|Rs 191,690 - Rs 704,052|
Job Description for Customer Service Manager, Banking
Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.Read More...
These managers generally work in office settings during traditional business hours and use a personal computer to facilitate record-keeping and communication channels. They must work well in team environments, but also on their own with minimal supervision. They are also responsible for reviewing and maintaining accurate financial and legal documents, authorizing customer applications, and following up on report evaluations. They also participate in business meetings to suggest changes to make customer service processes more effective.
Those in this position must be proficient with office software to create files, modify spreadsheets, and create presentations, and always stay up-to-date on company policies and privacy guidelines. They must develop strong relationships with customers and lasting business relationships with clients and are also in charge of distributing and collecting satisfaction surveys to increase company loyalty and improve banking services.
A bachelor's degree in finance, economics, or a related field is generally required for this position, and prior work experience in a customer service or bank management capacity is highly beneficial. Customer service certifications are also helpful. (Copyright 2018 PayScale.com)
Customer Service Manager, Banking Tasks
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
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