A Customer Service Supervisor earns an average salary of Rs 282,000 per year. People in this job generally don't have more than 20 years' experience. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Experience strongly influences income for this job.

Rs 123,537 - Rs 519,714
Rs 120K
Rs 250K
Rs 520K
MEDIAN: Rs 246,515
10%
50%
90%
Rs 0Rs 540K
Salary Rs 123,537 - Rs 519,714
Bonus Rs 2,043 - Rs 69,531
Profit Sharing Rs 37,500
Commission Rs 50,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 124,520 - Rs 540,338
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 346

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Common Career Paths for Customer Service Supervisor


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Customer Service Supervisor Job Listings

Pay Difference by Location

National Average: Rs 250,793

Larger city markers indicate a job is popular in that location.

Customer Service Supervisor Reviews

Q: What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in Kochi:
"Customer Service Has Been Extremely Beneficial."
Pros: I like my job as a living experience and every meet all the demands.
Cons: Corporate culture is not following, and other drawbacks work. Flexibility, stress level and lack of perks.

Customer Service Supervisor in Thane:
"Management."
Pros: Workplace, causuality, Friendliness, Freddom.
Cons: Less Pay, advanced Leave Planning, biased management.

Customer Service Supervisor in Hyderabad:
"Passioniate"
Pros: We help people to get jobs and also help clients in making the best hiring decisions. Providing clients/customers with the support and answering the concerns. The opportunities to innovate and improve the business and customer service and helping my team to develop overall is a great experience.
Cons: Low pay and inappropriate growth for the performance shown..

Related Job Salaries

Key Stats for Customer Service Supervisor

Gender

Female
15 %
Male
85 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
11%
1-4 years
50%
5-9 years
26%
10-19 years
11%
20 years or more
2%

Experience Affects Customer Service Supervisor Salaries

Experienced
▲63%

▲36%

National Average
Rs 251,000

▼3%

Skills That Affect Customer Service Supervisor Salaries

Customer Relationship Management (CRM)
▲77%

Customer Service
▲22%


National Average
Rs 251,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
11%
1-4 years
50%
5-9 years
26%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 30%