Customer Service Trainer, Call Center with Training Skills Salary (India)

A Customer Service Trainer, Call Center with Training skills earns an average salary of Rs 303,507 per year. Experience strongly influences income for this job. Most people with this job move on to other positions after 20 years in this career.

Rs 152,679 - Rs 572,747
Rs 150K
Rs 340K
Rs 570K
MEDIAN: Rs 340,623
10%
50%
90%
Rs 0Rs 583K
Salary Rs 152,679 - Rs 572,747
Bonus Rs 1,000 - Rs 80,000
Profit Sharing Rs 1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 158,583 - Rs 583,344
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 156

Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Assist in program development with new products and/or services.
  • Reports individuals' progress and identifies additional training needs.
  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.

Customer Service Trainer, Call Center Job Listings

Pay Difference by Location

National Average: Rs 343,721

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Trainer, Call Center

Gender

Female
31 %
Male
69 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
8%
1-4 years
45%
5-9 years
38%
10-19 years
10%

Experience Affects Customer Service Trainer, Call Center Salaries

Experienced
▲37%

▲9%

National Average
Rs 344,000

▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
8%
1-4 years
45%
5-9 years
38%
10-19 years
10%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 3%
vision benefits
Vision: 3%
no benefits
None: 28%