Rs 294,196
Avg. Salary
Rs 250
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

Rs 23,489

Profit Sharing

Rs 26,931

Commission

Rs 23,929

The average pay for a Senior Customer Service Representative (CSR) is Rs 250 per hour.

The average pay for a Senior Customer Service Representative (CSR) is Rs 294,196 per year.

$81
10%
$250
50%
$504
90%
MEDIAN $250
$176k
10%
$294k
50%
$469k
90%
MEDIAN $294,196
Rs 175,805 - Rs 468,641
Rs 180K
Rs 290K
Rs 470K
MEDIAN: Rs 294,196
10%
50%
90%
Rs 81.39 - Rs 504
Rs 250
MEDIAN: Rs 250
50%
Rs 0Rs 485K
Salary Rs 175,805 - Rs 468,641
Bonus Rs 3,048 - Rs 81,703
Profit Sharing Rs 773 - Rs 45,615
Commission Rs 2,959 - Rs 101,367
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 177,907 - Rs 485,771
  • Country: India
  • Currency: INR
  • Updated: 12 Nov 2018
  • Individuals Reporting: 1,284
Hourly Data Rs 0Rs 504
Hourly Rate Rs 250
Overtime Rs 76.28 - Rs 458
Annual Data Rs 0Rs 485K
Bonus Rs 3,048 - Rs 81,703
Commission Rs 2,959 - Rs 101,367
Profit Sharing Rs 773 - Rs 45,615
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 177,907 - Rs 485,771
  • Country: United States
  • Currency: INR
  • Updated: 12 Nov 2018
  • Individuals Reporting: 8

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Pay By Employer

$0$52K

$34,345

$35,133

Verizon Wireless
15 profiles
$35,814

$36,509

TD Bank, N.A.
15 profiles
$32,928

$29,890

$35,018

$35,778

$34,144

Aetna, Inc.
10 profiles
$37,900

Common Career Paths for Senior Customer Service Representative (CSR)


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Senior Customer Service Representative (CSR) Job Listings

Pay Difference by Location

National Average: Rs 297,198

Larger city markers indicate a job is popular in that location.

Senior Customer Service Representative (CSR) Reviews

Q: What is it like working as a Senior Customer Service Representative (CSR)?

Senior Customer Service Representative (CSR) in Navi Mumbai (New Bombay):
"I work 1 years in my cmpany."
Pros: This is my first job I feeling very good.
Cons: Salary in very low & Athor services not provide for the agents.

Senior Customer Service Representative (CSR) in Mumbai:
"Good Job, with a lot of communication skills."
Pros: Communicating.
Cons: Lenghty work hours.

Senior Customer Service Representative (CSR) in Hyderabad:
"Run project successfully."
As it is about calling we need to be best and lively less scriptive, talk straight to the point and try to make it a two way interactive communication. Take ownership of the call, Be Energetic and focus on the purpose of the call. Address the issue or give the information in a very friendly manner.

Senior Customer Service Representative (CSR) in Pune:
"A GOOD PLATFORM TO BECOME INDUSTRY READY PERSON."
Be polite and positive and try to step out of the box when you interact with your customer and handle their requests.

Senior Customer Service Representative (CSR) in Pune:
Pros: If there is morning or afternoon shift then the timings are only 7hours and 30min shift. Less stress.
Cons: Salary and growth prospects are less.

Senior Customer Service Representative (CSR) in Gurgaon:
"Environment."
Pros: Shift timings and fixed off.
Cons: Unprofessional working environment.

Senior Customer Service Representative (CSR) in Lucknow:
"Technical, Handling Customer Service Including Installation."
Need to look ground reality and difficulties and plan the actions accordingly rather than trying to showcase everything.

Related Job Salaries

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
21 %
Male
79 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 29 votes.
Less than 1 year
2%
1-4 years
53%
5-9 years
37%
10-19 years
8%
20 years or more
0%

Experience Affects Senior Customer Service Representative (CSR) Salaries

▲37%

▲14%

National Average
Rs 297,000

▼9%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Service Metrics
▲41%

Customer Relationship Management (CRM)
▲31%

Team Management
▲24%

Training
▲4%



National Average
Rs 297,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 29 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
2%
1-4 years
53%
5-9 years
37%
10-19 years
8%
20 years or more
0%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 5%
vision benefits
Vision: 4%
no benefits
None: 26%