Average Senior Customer Service Representative (CSR) Salary in India

₹359,256
Avg. Base Salary (INR)
10%
₹216k
MEDIAN
₹359k
90%
₹543k

The average salary for a Senior Customer Service Representative (CSR) is ₹359,256

Base Salary
₹216k - ₹543k
Bonus
₹7k - ₹124k
Profit Sharing
₹1k - ₹51k
Commission
₹2k - ₹203k
Total Pay
₹222k - ₹597k
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What Do Senior Customer Service Representative (CSR)s Do?

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
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