Average Senior Customer Service Representative (CSR) Salary in India

₹343,442
Avg. SalaryShow Hourly Rate
₹29,789
Bonus
₹44,000
Commission
₹12,500
Profit Sharing
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The average salary for a Senior Customer Service Representative (CSR) in India is ₹343,442.
10%
₹208k
MEDIAN
₹343k
90%
₹531k
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Salary
₹208k - ₹531k
Bonus
₹6k - ₹144k
Profit Sharing
₹2k - ₹44k
Commission
₹12k - ₹103k
Total Pay
₹215k - ₹580k
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What Do Senior Customer Service Representative (CSR)s Do?

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Popular Employer Salaries for Senior Customer Service Representative (CSR)

The top respondents for the job title Senior Customer Service Representative (CSR) are from the companies Concentrix Corporation, Intelenet Global Services and Amazon.com Inc. Reported salaries are highest at Techmahindra Ltd where the average pay is ₹430,000. Other companies that offer high salaries for this role include iEnergizer and Amazon.com Inc, earning around ₹315,000 and ₹309,823, respectively. Intelenet Global Services pays the lowest at around ₹222,226. Teleperformance and Concentrix Corporation also pay on the lower end of the scale, paying ₹240,000 and ₹259,183, respectively.

Senior Customer Service Representative (CSR) Job Listings

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What Are Popular Skills for Senior Customer Service Representative (CSR)s?

Skills in Customer Relationship Management (CRM) and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Call Center Operations, Oral / Verbal Communication and Customer Service.

What is the Pay by Experience Level for Senior Customer Service Representative (CSR)s?

An entry-level Senior Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of ₹255,121 based on 19 salaries. An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of ₹301,806 based on 430 salaries. A mid-career Senior Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of ₹386,946 based on 316 salaries. An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of ₹476,770 based on 89 salaries.
Employees with Senior Customer Service Representative (CSR) in their job title in Pune, Maharashtra earn an average of 6.2% more than the national average. These job titles also find higher than average salaries in Bangalore, Karnataka (4.6% more) and Mumbai, Maharashtra (2.5% more). The lowest salaries can be found in Kolkata, West Bengal (26.7% less), Chennai, Tamil Nadu (16.4% less) and Hyderabad, Andhra Pradesh (2.5% less).

Years of Experience

This data is based on 854 survey responses.
Entry Level
2.2%
Early Career
50.4%
Mid Career
37.0%
Experienced
10.4%

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