Rs 293,075
Avg. Salary

Average additional compensation for this job:

Bonus

Rs 21,450

Profit Sharing

Rs 25,515

Commission

Rs 23,929

A Senior Customer Service Representative (CSR) earns an average salary of Rs 289,008 per year. Experience strongly influences pay for this job. The highest paying skills associated with this job are Customer Service Metrics, Customer Relationship Management (CRM), and Team Management. People in this job generally don't have more than 10 years' experience.

Rs 174,484 - Rs 466,242
Rs 170K
Rs 290K
Rs 470K
MEDIAN: Rs 293,075
10%
50%
90%
Rs 115 - Rs 509
Rs 300
MEDIAN: Rs 300
50%
Rs 0Rs 482K
Salary Rs 174,484 - Rs 466,242
Bonus Rs 3,034 - Rs 80,904
Profit Sharing Rs 2,125 - Rs 45,509
Commission Rs 2,959 - Rs 101,367
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 176,436 - Rs 482,188
  • Country: India
  • Currency: INR
  • Updated: 22 Sep 2018
  • Individuals Reporting: 1,302
Hourly Data Rs 0Rs 508
Hourly Rate Rs 300
Overtime Rs 75.50 - Rs 453
Annual Data Rs 0Rs 482K
Bonus Rs 3,034 - Rs 80,904
Commission Rs 2,959 - Rs 101,367
Profit Sharing Rs 2,125 - Rs 45,509
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 176,436 - Rs 482,188
  • Country: United States
  • Currency: INR
  • Updated: 22 Sep 2018
  • Individuals Reporting: 7

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Popular Employer Salaries for Senior Customer Service Representative (CSR)

Common Career Paths for Senior Customer Service Representative (CSR)


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Senior Customer Service Representative (CSR) Job Listings

Pay Difference by Location

National Average: Rs 295,995

Larger city markers indicate a job is popular in that location.

Senior Customer Service Representative (CSR) Reviews

Q: What is it like working as a Senior Customer Service Representative (CSR)?

Senior Customer Service Representative (CSR) in Navi Mumbai (New Bombay):
"I work 1 years in my cmpany."
Pros: This is my first job I feeling very good.
Cons: Salary in very low & Athor services not provide for the agents.

Senior Customer Service Representative (CSR) in Mumbai:
"Good Job, with a lot of communication skills."
Pros: Communicating.
Cons: Lenghty work hours.

Senior Customer Service Representative (CSR) in Gurgaon:
"Environment."
Pros: Shift timings and fixed off.
Cons: Unprofessional working environment.

Related Job Salaries

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 31 votes.
Less than 1 year
2%
1-4 years
53%
5-9 years
37%
10-19 years
8%
20 years or more
0%

Experience Affects Senior Customer Service Representative (CSR) Salaries

▲37%

▲14%

National Average
Rs 296,000

▼9%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Service Metrics
▲42%

Customer Relationship Management (CRM)
▲32%

Team Management
▲25%

Training
▲4%



National Average
Rs 296,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 31 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
2%
1-4 years
53%
5-9 years
37%
10-19 years
8%
20 years or more
0%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 5%
vision benefits
Vision: 5%
no benefits
None: 26%