The average salary for a Customer Support Engineer in India is Rs 243,700.
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Rs 141k - Rs 1m
Rs 2k - Rs 172k
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Rs 145k - Rs 1m
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Job Description for Customer Support Engineer
Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients. The customer support engineer documents calls from clients and provides troubleshooting help to find the problem and isolate it. They then must find the resolution and ensure the cli…Read more
Customer Support Engineer Tasks
- Directly troubleshoot and solve technical issues with customers.
- Document customer needs, problems, interventions and interactions, informing clients as changes occur.
- Use debugging tools, simulations, and scripts to isolate and fix problems.
- Guide and assist with installations and technical training, including documentation.
Popular Employer Salaries for Customer Support Engineer
The top respondents for the job title Customer Support Engineer are from the companies Cisco Systems Inc, HCL Infosystem Ltd. and Cisco Systems (India) Private Limited. Reported salaries are highest at Cisco Systems (India) Private Limited where the average pay is Rs 1,750,000. HCL Infosystem Ltd. pays the lowest at around Rs 157,668.
Customer Support Engineer Job Listings
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Popular Skills for Customer Support Engineer
Information Technology (IT) Support
Computer Hardware Technician
Skills in Customer Service and Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Computer Hardware Technician, Information Technology (IT) Support and Network Support.
Pay by Experience Level for Customer Support Engineer
An entry-level Customer Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of Rs 168,735 based on 40 salaries. An early career Customer Support Engineer with 1-4 years of experience earns an average total compensation of Rs 224,781 based on 275 salaries. A mid-career Customer Support Engineer with 5-9 years of experience earns an average total compensation of Rs 393,813 based on 132 salaries. An experienced Customer Support Engineer with 10-19 years of experience earns an average total compensation of Rs 332,500 based on 39 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Support Engineer in their job title in Bangalore, Karnataka earn an average of 68.1% more than the national average. These job titles also find higher than average salaries in Chennai, Tamil Nadu (2.6% more) and Pune, Maharashtra (2.5% more). The lowest salaries can be found in Kolkata, West Bengal (28.2% less), Hyderabad, Andhra Pradesh (10.5% less) and Mumbai, Maharashtra (9.8% less).
Years of Experience
This data is based on 486 survey responses.
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