The average salary for a Help Desk Team Leader is Rs 412,104 per year. People in this job generally don't have more than 20 years' experience. A skill in Information Technology Infrastructure Library (ITIL) is associated with high pay for this job. Experience strongly influences income for this job.

Rs 187,656 - Rs 802,239
Rs 190K
Rs 430K
Rs 800K
MEDIAN: Rs 431,053
10%
50%
90%
Rs 0Rs 816K
Salary Rs 187,656 - Rs 802,239
Bonus Rs 0.00 - Rs 70,957
Profit Sharing Rs 26,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 189,959 - Rs 816,320
  • Country: India
  • Currency: INR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 92

Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

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Help Desk Team Leader Tasks

  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.
  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.

Help Desk Team Leader Job Listings

Pay Difference by Location

National Average: Rs 434,811

Larger city markers indicate a job is popular in that location.

Help Desk Team Leader Reviews

Q: What is it like working as a Help Desk Team Leader?

Help Desk Team Leader in Mumbai:
"Highly stressful to manage large team."
Pros: Large team size, Customer handling, resolving end user computing issues, Mentoring people, etc.
Cons: Team size, untrained professionals, Salary etc.

Help Desk Team Leader in Bangalore:
"SNK Enquiry."
Hi. Enquiring info abt my career. - SNK.

Help Desk Team Leader in Bangalore:
"Job Change."
Hi All, In order to excel at this job you need to be good in people management and ITIL. Regards, John.

Related Job Salaries

Key Stats for Help Desk Team Leader

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
1%
1-4 years
35%
5-9 years
48%
10-19 years
16%

Experience Affects Help Desk Team Leader Salaries

Experienced
▲41%

National Average
Rs 435,000

▼1%

Entry-Level
▼20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
35%
5-9 years
48%
10-19 years
16%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 7%
vision benefits
Vision: 8%
no benefits
None: 15%