Senior Customer Service Representative (CSR) in Bangalore Salary (India)

The average salary for a Senior Customer Service Representative (CSR) in Bangalore, Karnataka is Rs 322,982 per year. Most people move on to other jobs if they have more than 10 years' experience in this field. Experience has a moderate effect on pay for this job.

Rs 196,819 - Rs 449,982
Rs 200K
Rs 310K
Rs 450K
MEDIAN: Rs 309,817
10%
50%
90%
Rs 0Rs 469K
Salary Rs 196,819 - Rs 449,982
Bonus Rs 1,538 - Rs 78,906
Commission Rs 36,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 198,047 - Rs 469,251
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 243

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Popular Employer Salaries for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Job Listings

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
0%
1-4 years
53%
5-9 years
39%
10-19 years
8%

Experience Affects Senior Customer Service Representative (CSR) Salaries

Experienced
▲36%

▲14%

National Average
Rs 315,000

▼3%

Skills That Affect Senior Customer Service Representative (CSR) Salaries



National Average
Rs 315,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
0%
1-4 years
53%
5-9 years
39%
10-19 years
8%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 6%
vision benefits
Vision: 5%
no benefits
None: 25%