Avg. Base Salary (NZD)
The average salary for a Customer Service Team Leader is NZ$58,951
What is the Pay by Experience Level for Customer Service Team Leaders?
An early career Customer Service Team Leader with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of NZ$55,733 based on 59 salaries. A mid-career Customer Service Team Leader with 5-9 years of experience earns an average total compensation of NZ$60,746 based on 43 salaries. …Read more
What Do Customer Service Team Leaders Do?
Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, …Read more
- Train existing and new employees in topics such as safety, standards, and team language.
- Research and follow up on account or service problems to identify and solve root causes.
- Lead a team of customer service representatives, define standards, and determine goals or objectives.
- Handle customer inquiries.