The average salary for an Assistant Manager, Customer Service is £21,012.
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£17k - £30k
£197 - £5k
£0 - £3k
£16k - £30k
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Job Description for Assistant Manager, Customer Service
Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content …Read more
Assistant Manager, Customer Service Tasks
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers
Assistant Manager, Customer Service Job Listings
Popular Skills for Assistant Manager, Customer Service
Skills in Customer Service, People Management, Operations Management and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Cash Handling.
Pay by Experience Level for Assistant Manager, Customer Service
An entry-level Assistant Manager, Customer Service with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £20,772 based on 6 salaries. An early career Assistant Manager, Customer Service with 1-4 years of experience earns an average total compensation of £20,756 based on 102 salaries. A mid-career Assistant Manager, Customer Service with 5-9 years of experience earns an average total compensation of £20,011 based on 53 salaries. An experienced Assistant Manager, Customer Service with 10-19 years of experience earns an average total compensation of £21,577 based on 22 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Assistant Manager, Customer Service in their job title in London, England: London earn an average of 19.0% more than the national average. The lowest salaries can be found in Birmingham, England: Birmingham (11.5% less) and Edinburgh, Scotland: Edinburgh (4.8% less).
Years of Experience
This data is based on 183 survey responses.
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