£17,897
Avg. Salary
£8.25
Avg. Hourly Rate
Help us gather more data! Is Call Center Representative your job title? Find out what you're worth.

The average pay for a Call Center Representative is £8.25 per hour.

The average pay for a Call Center Representative is £17,897 per year.

£7.15
10%
£8.25
50%
£10.19
90%
MEDIAN £8.25
£14k
10%
£18k
50%
£22k
90%
MEDIAN £17,897
£14,385 - £21,791
£14K
£18K
£22K
MEDIAN: £17,897
10%
50%
90%
£7.15 - £10.19
£7
£8
£10
MEDIAN: £8.25
10%
50%
90%
£0£21K
Salary £14,385 - £21,791
Bonus £1,800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£14,699 - £21,975
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 22 Feb 2019
  • Individuals Reporting: 29
Hourly Data £0£10
Hourly Rate £7.15 - £10.19
Overtime £8.84
Annual Data £0£21K
Bonus £1,800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£14,699 - £21,975
  • Country: United States
  • Currency: GBP
  • Updated: 22 Feb 2019
  • Individuals Reporting: 21

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Representative Pay By Employer

$0$42K

Alorica, Inc.
9 profiles
$20,800

$31,200

$33,592

$29,286

Maximus, Inc.
5 profiles
$29,965

$28,961

$27,040

$34,000

Call Center Representative Job Listings

Related Job Salaries

Key Stats for Call Center Representative

Gender

Female
46 %
Male
54 %
Less than 1 year
16%
1-4 years
64%
5-9 years
12%
10-19 years
6%
20 years or more
2%

Gender

Female
46 %
Male
54 %

Years of Experience

Less than 1 year
16%
1-4 years
64%
5-9 years
12%
10-19 years
6%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 11%
dental benefits
Dental: 4%
vision benefits
Vision: 11%
no benefits
None: 78%