£17,886
Avg. Salary
£7.67
Avg. Hourly Rate

Average additional compensation:

£1,003

Bonus

£550

Profit Sharing

£1,186

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Representative (CSR) is £7.67 per hour.

The average pay for a Customer Service Representative (CSR) is £17,886 per year.

£6.42
10%
£7.67
50%
£9.87
90%
MEDIAN £7.67
£14k
10%
£18k
50%
£24k
90%
MEDIAN £17,886
£13,877 - £24,021
£14K
£18K
£24K
MEDIAN: £17,886
10%
50%
90%
£6.42 - £9.87
£6
£7
£9
MEDIAN: £7.67
10%
50%
90%
£0£24K
Salary £13,877 - £24,021
Bonus £198 - £3,504
Profit Sharing £550
Commission £0.00 - £2,980
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,686 - £23,760
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 11 Jan 2019
  • Individuals Reporting: 848
Hourly Data £0£17
Hourly Rate £6.42 - £9.87
Hourly Tips £0.46
Overtime £5.27 - £17.37
Annual Data £0£23K
Bonus £198 - £3,504
Commission £0.00 - £2,980
Profit Sharing £550
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,686 - £23,760
  • Country: United States
  • Currency: GBP
  • Updated: 11 Jan 2019
  • Individuals Reporting: 275

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2019 PayScale.com)

Customer Service Representative (CSR) Tasks
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Popular Employer Salaries for Customer Service Representative (CSR)

Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of ₤17,000 based on 400 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤18,000 based on 143 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤19,000 based on 88 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤19,000 based on 19 salaries.

Pay Difference by Location

National Average: £17,645

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Glasgow:
"Brilliant."
Pros: So many opportunities to learn and progress
Cons: The salary could be better

Customer Service Representative (CSR) in Glasgow:
"Overly busy and too many targets."
Pros: Pay hours overtime
Cons: Adherence targets and time management lack of progression

Customer Service Representative (CSR) in Birmingham:
"Banks aren't always bad guys."
Pros: Room to expand, opportunity to move different departments.
Cons: Pay. Not always being given the opportunity.

Customer Service Representative (CSR) in Birmingham:
"Dominos csr."
Pros: I like interacting with customers and ensuring good customer service to these customers.
Cons: Sometimes when things may go wrong, customers take it out on the CSR's because there is no one else to talk to.

Customer Service Representative (CSR) in London:
"My work."
Pros: - have weekends off. - great corporate culture. - great potential for progression. - work does not come home with me. - not too much is expected from my line of work.
Cons: - nepotism. - do not enjoy it. - being micro managed. - not being trained or developed. - the lack of options available to me in the future in this role. - the amount of stress involved working with incompetent people. -

Customer Service Representative (CSR) in Glasgow:
Pros: Lots of responsibly for high value orders. Perks. Bonus.
Cons: Not great opportunities to advance.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
57 %
Male
43 %

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 7 votes.
Less than 1 year
8%
1-4 years
54%
5-9 years
18%
10-19 years
15%
20 years or more
5%

Experience Affects Customer Service Representative (CSR) Salaries

▲5%

▲5%

▲2%

National Average
₤18,000

▼5%

Skills That Affect Customer Service Representative (CSR) Salaries


National Average
₤18,000

▼1%

Account Management
▼1%


German Language
▼2%

French Language
▼5%

Customer Service Metrics
▼9%

Administration
▼9%

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 7 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
8%
1-4 years
54%
5-9 years
18%
10-19 years
15%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 28%
dental benefits
Dental: 10%
vision benefits
Vision: 18%
no benefits
None: 63%