Average Customer Service Representative (CSR) Salary in United Kingdom

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The average salary for a Customer Service Representative (CSR) in United Kingdom is £18,325.
MEDIAN £18,325
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United States (change)
£15k - £24k
£202 - £4k
Profit Sharing
£250 - £2k
£250 - £2k
Total Pay
£14k - £24k

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Job Description for Customer Service Representative (CSR)

Popular Employer Salaries for Customer Service Representative (CSR)

The top respondents for the job title Customer Service Representative (CSR) are from the companies HSBC, Tesco Bank and Regus UK Ltd. Reported salaries are highest at Tesco Bank where the average pay is £19,500. Other companies that offer high salaries for this role include Regus UK Ltd, earning around £17,733. Hastings Direct pays the lowest at around £17,333. HSBC also pays on the lower end of the scale, paying £17,545.

Career Paths

Explore the most common career paths for Customer Service Representative (CSR). Thickness and color of lines indicates how common a path is.
Customer Service Representative (CSR)
Customer Service Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Representative (CSR) Job Listings

Popular Skills for Customer Service Representative (CSR)

Skills in Customer Service, Customer Relationship Management (CRM), Customer Relations and Problem Solving are correlated to pay that is above average. Skills that pay less than market rate include Sales.

Pay by Experience Level for Customer Service Representative (CSR)

An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £17,320 based on 313 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of £18,092 based on 630 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of £19,085 based on 224 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of £19,263 based on 164 salaries. In their late career (20 years and higher), employees earn an average total compensation of £19,947.
Employees with Customer Service Representative (CSR) in their job title in London, England: London earn an average of 12.0% more than the national average. These job titles also find higher than average salaries in Manchester, England: Manchester (1.5% more) and Edinburgh, Scotland: Edinburgh (1.5% more). The lowest salaries can be found in Glasgow, Scotland: Glasgow (5.2% less), Leicester, England: Leicestershire (3.1% less) and Newcastle-upon-Tyne, England: Tyne and Wear (2.6% less).

Years of Experience

This data is based on 1,377 survey responses.
Entry Level
Early Career
Mid Career
Late Career

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