£21,186
Avg. Salary
£9.71
Avg. Hourly Rate
Help us gather more data! Is Call Center Supervisor your job title? Find out what you're worth.

The average pay for a Call Center Supervisor is £9.71 per hour.

The average pay for a Call Center Supervisor is £21,186 per year.

£7.50
10%
£9.71
50%
£12.94
90%
MEDIAN £9.71
£17k
10%
£21k
50%
£28k
90%
MEDIAN £21,186
£16,950 - £28,337
£17K
£21K
£28K
MEDIAN: £21,186
10%
50%
90%
£7.50 - £12.94
£9
MEDIAN: £9.71
50%
£0£29K
Salary £16,950 - £28,337
Bonus £1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£15,707 - £29,799
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 16 Feb 2019
  • Individuals Reporting: 25
Hourly Data £0£14
Hourly Rate £9.71
Overtime £14.82
Annual Data £0£29K
Bonus £1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£15,707 - £29,799
  • Country: United States
  • Currency: GBP
  • Updated: 16 Feb 2019
  • Individuals Reporting: 5

Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks
  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of the company's products or services.
  • Supervise the day to day activities within the call center operations.

Call Center Supervisor Job Listings

Key Stats for Call Center Supervisor

Gender

Female
22 %
Male
78 %
Less than 1 year
7%
1-4 years
40%
5-9 years
40%
10-19 years
13%

Experience Affects Call Center Supervisor Salaries

Mid-Career
▲8%

National Average
₤21,000

Entry-Level
▼1%

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
7%
1-4 years
40%
5-9 years
40%
10-19 years
13%

Common Health Benefits

medical benefits
Medical: 10%
dental benefits
Dental: 10%
vision benefits
Vision: 5%
no benefits
None: 85%