The average pay for a Customer Service Team Leader is £22,445 per year. For the first five to ten years in this position, salary increases somewhat, but any additional experience does not have a big effect on pay. Most people with this job move on to other positions after 20 years in this field. A skill in Oral / Verbal Communication is associated with high pay for this job.

£17,389 - £29,538
£17K
£23K
£30K
MEDIAN: £22,848
10%
50%
90%
£6.75 - £9.70
£6
£8
£9
MEDIAN: £7.98
10%
50%
90%
£0£29K
Salary £17,389 - £29,538
Bonus £306 - £3,549
Profit Sharing £500
Commission £800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£15,895 - £29,378
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 16 Jun 2018
  • Individuals Reporting: 619
Hourly Data £0£19
Hourly Rate £6.75 - £9.70
Hourly Tips £0.13 - £1.85
Overtime £1.49 - £19.57
Annual Data £0£29K
Bonus £306 - £3,549
Commission £800
Profit Sharing £500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£15,895 - £29,378
  • Country: United States
  • Currency: GBP
  • Updated: 16 Jun 2018
  • Individuals Reporting: 184

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Pay By Employer

$0$60K

$32,427

$28,214

$49,583

$38,115

Chick-Fil-A Inc
11 profiles
$21,996

$42,713

DIRECTV, LLC.
8 profiles
$44,670

$30,092

Best Buy
7 profiles
$27,468

IKEA
7 profiles
$47,207

Common Career Paths for Customer Service Team Leader


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Customer Service Team Leader Job Listings

Popular Skills for Customer Service Team Leader

Pay by Experience Level for Customer Service Team Leader

Pay by Experience for a Customer Service Team Leader has a positive trend. An entry-level Customer Service Team Leader with less than 5 years of experience can expect to earn an average total compensation of ₤20,000 based on 240 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤23,000 based on 132 salaries. An experienced Customer Service Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤23,000 based on 91 salaries. A Customer Service Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤24,000 based on 22 salaries.

Pay Difference by Location

National Average: £21,437

Larger city markers indicate a job is popular in that location.

Customer Service Team Leader Reviews

Q: What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in Leeds:
"It's ok."
Pros: Operational support.
Cons: Colleague Behaviours (bad)

Related Job Salaries

Key Stats for Customer Service Team Leader

Gender

Female
57 %
Male
43 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.
Less than 1 year
2%
1-4 years
47%
5-9 years
24%
10-19 years
20%
20 years or more
7%

Experience Affects Customer Service Team Leader Salaries

▲14%

▲9%

▲7%

National Average
₤21,000

▼7%

Skills That Affect Customer Service Team Leader Salaries

Oral / Verbal Communication
▲7%


National Average
₤21,000


Customer Service
▼3%

Leadership
▼7%

Human Resources
▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
2%
1-4 years
47%
5-9 years
24%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 25%
dental benefits
Dental: 10%
vision benefits
Vision: 21%
no benefits
None: 62%