£23,234
Avg. Salary
£8.14
Avg. Hourly Rate

Average additional compensation:

£1,572

Bonus

£350

Profit Sharing

£600

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Team Leader is £8.14 per hour.

The average pay for a Customer Service Team Leader is £23,234 per year.

10%
£6.86
10%
£8.14
50%
£9.76
90%
90%
MEDIAN £8.14
10%
£18k
10%
£23k
50%
£30k
90%
90%
MEDIAN £23,234
£17,509 - £30,198
£18K
£23K
£30K
MEDIAN: £23,234
10%
50%
90%
£6.86 - £9.76
£6
£8
£9
MEDIAN: £8.14
10%
50%
90%
£0£30K
Salary £17,509 - £30,198
Bonus £480 - £4,016
Profit Sharing £350
Commission £600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£16,301 - £30,122
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 18 Mar 2019
  • Individuals Reporting: 597
Hourly Data £0£19
Hourly Rate £6.86 - £9.76
Hourly Tips £0.13 - £1.86
Overtime £1.52 - £19.91
Annual Data £0£30K
Bonus £480 - £4,016
Commission £600
Profit Sharing £350
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£16,301 - £30,122
  • Country: United States
  • Currency: GBP
  • Updated: 18 Mar 2019
  • Individuals Reporting: 162

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

Read More...
Customer Service Team Leader Tasks
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Pay By Employer

$0$60K

$32,693

$49,279

Chick-Fil-A Inc
15 profiles
$21,945

$28,630

$38,115

$43,888

Best Buy
8 profiles
$27,836

DIRECTV, LLC.
7 profiles
$44,602

IKEA
7 profiles
$47,207

Amazon.com Inc
6 profiles
$41,130

Common Career Paths for Customer Service Team Leader


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Customer Service Team Leader Job Listings

Popular Skills for Customer Service Team Leader

Pay by Experience Level for Customer Service Team Leader

Pay by Experience for a Customer Service Team Leader has a positive trend. An entry-level Customer Service Team Leader with less than 5 years of experience can expect to earn an average total compensation of ₤20,000 based on 240 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤23,000 based on 132 salaries. An experienced Customer Service Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤23,000 based on 91 salaries. A Customer Service Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤24,000 based on 22 salaries.

Pay Difference by Location

6%

1%

-5%

National Average: £21,896

Larger city markers indicate a job is popular in that location.

Customer Service Team Leader Reviews

Q: What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in London:
"Could be better."
Pros: Being in charge of a successful team
Cons: too much bureacracy

Customer Service Team Leader:
Working in customer services with Homebase is a fast paced, pressurised, rewarding role ideal for anyone dedicated to providing outstanding customer service and encouraging a team of staff to do the same, meeting KPI's and performing within SLA's.

Customer Service Team Leader in Leeds:
"It's ok."
Pros: Operational support.
Cons: Colleague Behaviours (bad)

Customer Service Team Leader in Lincolnshire:
"Keep Calm."
You have to have a very calm, relaxed and patient and must be willing to be occasionally verbally abused with out taking it personally.

Related Job Salaries

Key Stats for Customer Service Team Leader

Gender

Female
56 %
Male
44 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
2%
1-4 years
50%
5-9 years
22%
10-19 years
19%
20 years or more
7%

Experience Affects Customer Service Team Leader Salaries

▲12%

▲7%

▲5%

National Average
₤22,000

▼9%

Skills That Affect Customer Service Team Leader Salaries

Oral / Verbal Communication
▲5%

National Average
₤22,000



Customer Service
▼5%

Leadership
▼9%

Human Resources
▼16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
2%
1-4 years
50%
5-9 years
22%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 25%
dental benefits
Dental: 12%
vision benefits
Vision: 20%
no benefits
None: 65%