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Average Customer Service Team Leader Salary in United Kingdom

£24,476
Avg. SalaryShow Hourly Rate
£1,700
Bonus
£800
Commission
£350
Profit Sharing
What am I worth?
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How should I pay?
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The average salary for a Customer Service Team Leader in United Kingdom is £24,476.
10%
£19k
MEDIAN
£24k
90%
£32k
Is Customer Service Team Leader your job title? Find out what you should be paid
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Salary
£19k - £32k
Bonus
£497 - £4k
Profit Sharing
£60 - £5k
Commission
£0 - £800
Total Pay
£17k - £32k
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What Do Customer Service Team Leaders Do?

Customer Service Team Leader Tasks
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Popular Employer Salaries for Customer Service Team Leader

The top respondents for the job title Customer Service Team Leader are from the companies IKEA, Teleperformance and Teleperformance. Reported salaries are highest at IKEA where the average pay is £27,000. Teleperformance pays the lowest at around £19,868.

Career Paths

Explore the most common career paths for Customer Service Team Leader. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Team Leader
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Team Leader Job Listings

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What Are Popular Skills for Customer Service Team Leaders?

Skills in Team Leadership, People Management and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Training and Customer Service.

What is the Pay by Experience Level for Customer Service Team Leaders?

An entry-level Customer Service Team Leader with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £21,399 based on 12 salaries. An early career Customer Service Team Leader with 1-4 years of experience earns an average total compensation of £23,396 based on 320 salaries. A mid-career Customer Service Team Leader with 5-9 years of experience earns an average total compensation of £24,961 based on 146 salaries. An experienced Customer Service Team Leader with 10-19 years of experience earns an average total compensation of £26,701 based on 122 salaries. In their late career (20 years and higher), employees earn an average total compensation of £25,556.
Employees with Customer Service Team Leader in their job title in London, England: London earn an average of 20.1% more than the national average. These job titles also find higher than average salaries in Milton Keynes, England: Buckinghamshire (10.3% more) and Leeds, England: Leeds (7.9% more). The lowest salaries can be found in Glasgow, Scotland: Glasgow (1.6% less).

Years of Experience

This data is based on 647 survey responses.
Entry Level
1.9%
Early Career
49.5%
Mid Career
22.6%
Experienced
18.9%
Late Career
7.3%

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