The average salary for a Customer Service Team Leader in United Kingdom is £24,476.
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What Do Customer Service Team Leaders Do?
Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, althou…Read more
Customer Service Team Leader Tasks
- Lead a team of customer service representatives, define standards, and determine goals or objectives.
- Handle customer inquiries.
- Train existing and new employees in topics such as safety, standards, and team language.
- Research and follow up on account or service problems to identify and solve root causes.
Popular Employer Salaries for Customer Service Team Leader
The top respondents for the job title Customer Service Team Leader are from the companies IKEA, Teleperformance and Teleperformance. Reported salaries are highest at IKEA where the average pay is £27,000. Teleperformance pays the lowest at around £19,868.
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Customer Service Team Leader
Customer Experience Manager
Somewhat common (8 - 20%)
Customer Service Team Leader Job Listings
What Are Popular Skills for Customer Service Team Leaders?
Skills in Team Leadership, People Management and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Training and Customer Service.
What is the Pay by Experience Level for Customer Service Team Leaders?
An entry-level Customer Service Team Leader with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £21,399 based on 12 salaries. An early career Customer Service Team Leader with 1-4 years of experience earns an average total compensation of £23,396 based on 320 salaries. A mid-career Customer Service Team Leader with 5-9 years of experience earns an average total compensation of £24,961 based on 146 salaries. An experienced Customer Service Team Leader with 10-19 years of experience earns an average total compensation of £26,701 based on 122 salaries. In their late career (20 years and higher), employees earn an average total compensation of £25,556.
Pay Difference by Location
Employees with Customer Service Team Leader in their job title in London, England: London earn an average of 20.1% more than the national average. These job titles also find higher than average salaries in Milton Keynes, England: Buckinghamshire (10.3% more) and Leeds, England: Leeds (7.9% more). The lowest salaries can be found in Glasgow, Scotland: Glasgow (1.6% less).
Years of Experience
This data is based on 647 survey responses.