£20,260
Avg. Salary
£9.11
Avg. Hourly Rate
Help us gather more data! Is Call Center Team Lead your job title? Find out what you're worth.

The average pay for a Call Center Team Lead is £9.11 per hour.

The average pay for a Call Center Team Lead is £20,260 per year.

£0.00
10%
£9.11
50%
£0.00
90%
MEDIAN £9.11
£17k
10%
£20k
50%
£32k
90%
MEDIAN £20,260
£17,428 - £31,540
£17K
£20K
£32K
MEDIAN: £20,260
10%
50%
90%
£0£31K
Salary £17,428 - £31,540
Bonus £4,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£17,495 - £31,147
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 13 Feb 2019
  • Individuals Reporting: 21

Job Description for Call Center Team Lead

A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members.

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Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Call Center Team Lead Job Listings

Key Stats for Call Center Team Lead

Gender

Female
53 %
Male
47 %
Less than 1 year
4%
1-4 years
61%
5-9 years
30%
20 years or more
4%

Experience Affects Call Center Team Lead Salaries

Mid-Career
▲30%

Entry-Level
▲18%

National Average
₤20,000

Gender

Female
53 %
Male
47 %

Years of Experience

Less than 1 year
4%
1-4 years
61%
5-9 years
30%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 12%
dental benefits
Dental: 6%
vision benefits
Vision: 24%
no benefits
None: 65%