The average pay for a Customer Experience Manager is £8.81 per hour.
The average pay for a Customer Experience Manager is £35,591 per year.
|Salary||£23,683 - £51,081|
|Bonus||£850 - £8,500|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|£21,953 - £55,715|
Job Description for Customer Experience Manager
The position of a customer experience manager is all-encompassing and involves the strategic and hands-on design, development, and implementation of programs to drive growth and increase company revenue. They must oversee innovative and imaginative programs while thinking outside the box and motivating teams within the company to work together to achieve common goals.Read More...
Customer experience managers foster client and vendor relationships by analyzing data to maximize potential revenue and savings for the company, and it's always important to meet deadlines and facilitate processes within acceptable parameters that are beneficial to the client and company. The willingness and ability to work with little to no supervision are necessary for this position, and these managers must also be proactive and engage with clients to meet their needs with exemplary service. This position also assumes responsibility of closed sales numbers by all subordinates and oversight of employee schedules to ensure that all hours of operation are covered. Sales meetings may also be conducted on a weekly basis and overseen by the customer experience manager.
Two to four years of vocational training or a college degree in business or marketing are generally required for this position, and up-to-date computer knowledge and organizational skills are also required. Prior experience in managerial functions, interpreting financial data, and customer service is highly beneficial, and analytical and interpersonal skills with awareness of safety processes are also helpful. (Copyright 2019 PayScale.com)
- Design, develop, and implement customer experience programs.
- Evaluate and report on customer experience program metrics and outcomes.
- Monitor and share customer insights and recommendations to drive customer experience program development.
- Manage and standardize customer experience programs across teams.
Customer Experience Manager Job Listings
Key Stats for Customer Experience Manager