£28,014
Avg. Salary
Avg. Hourly Rate
Help us gather more data! Is Customer Relationship Management (CRM) Specialist your job title? Find out what you're worth.

The average pay for a Customer Relationship Management (CRM) Specialist is {{pay}} per hour.

The average pay for a Customer Relationship Management (CRM) Specialist is £28,014 per year.

£0.00
10%
£0.00
50%
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90%
MEDIAN £0.00
£22k
10%
£28k
50%
£52k
90%
MEDIAN £28,014
£21,586 - £51,825
£22K
£28K
£52K
MEDIAN: £28,014
10%
50%
90%
£0£51K
Salary £21,586 - £51,825
Bonus £500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£22,213 - £51,825
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 19 Feb 2019
  • Individuals Reporting: 20

Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

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Customer Relationship Management (CRM) Specialist Tasks
  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.
  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.

Customer Relationship Management (CRM) Specialist Job Listings

Key Stats for Customer Relationship Management (CRM) Specialist

Gender

Female
20 %
Male
80 %
1-4 years
40%
5-9 years
40%
10-19 years
10%
20 years or more
10%

Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Mid-Career
▲16%

National Average
₤28,000

Entry-Level
▼1%

Gender

Female
20 %
Male
80 %

Years of Experience

1-4 years
40%
5-9 years
40%
10-19 years
10%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 55%
dental benefits
Dental:
vision benefits
Vision: 27%
no benefits
None: 27%