Average Customer Service Advisor with Oral / Verbal Communication Skills Salary in United Kingdom

£17,743
Avg. SalaryShow Hourly Rate
£1,179
Bonus
£1,650
Commission
£300
Profit Sharing
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The average salary for a Customer Service Advisor with Oral / Verbal Communication skills in United Kingdom is £17,743.
10%
£15k
10%
£18k
50%
£22k
90%
90%
MEDIAN £17,743
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United States (change)
Salary
£15k - £22k
Bonus
£298 - £2k
Profit Sharing
£0 - £300
Commission
£1k - £2k
Total Pay
£15k - £22k

Your Market Worth Over Time

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Job Description for Customer Service Advisor

Customer Service Advisor Tasks
  • Manage daily and special orders and operations for specific accounts.
  • Provide estimates and documentation, recommending level of work and obtaining agreement.
  • Update and document accounts, including orders, escalations, and transactions.
  • Work with other departments to ensure flow of goods and services and clear communication.

Popular Employer Salaries for Customer Service Advisor

The top respondents for the job title Customer Service Advisor are from the companies Santander, Vodafone and Centrica plc. Reported salaries are highest at Vodafone where the average pay is £19,626. Other companies that offer high salaries for this role include Centrica plc, earning around £19,301. Santander pays the lowest at around £16,248. Lloyds also pays on the lower end of the scale, paying £17,646.

Career Paths

Explore the most common career paths for Customer Service Advisor. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Advisor
Customer Service Team Leader
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Advisor Job Listings

Popular Skills for Customer Service Advisor

Skills in Administration, Customer Relations and Problem Solving are correlated to pay that is above average. Skills that pay less than market rate include Sales and Customer Service.

Pay by Experience Level for Customer Service Advisor

An entry-level Customer Service Advisor with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £17,365 based on 41 salaries. An early career Customer Service Advisor with 1-4 years of experience earns an average total compensation of £17,773 based on 264 salaries. A mid-career Customer Service Advisor with 5-9 years of experience earns an average total compensation of £18,052 based on 86 salaries. An experienced Customer Service Advisor with 10-19 years of experience earns an average total compensation of £17,853 based on 61 salaries. In their late career (20 years and higher), employees earn an average total compensation of £17,313.
Employees with Customer Service Advisor in their job title in London, England: London earn an average of 14.5% more than the national average. These job titles also find higher than average salaries in Glasgow, Scotland: Glasgow (7.4% more) and Manchester, England: Manchester (0.2% more). The lowest salaries can be found in Belfast, Northern Ireland: Belfast (10.5% less), Birmingham, England: Birmingham (8.9% less) and Birmingham, England: West Midlands (8.1% less).

Years of Experience

This data is based on 467 survey responses.
Entry Level
8.8%
Early Career
56.5%
Mid Career
18.4%
Experienced
13.1%
Late Career
3.2%

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