£26,240
Avg. Salary
Avg. Hourly Rate

Average additional compensation:

£1,008

Bonus

£1,500

Commission

What am I worth?
How should I pay?

The average pay for a Customer Support Engineer is {{pay}} per hour.

The average pay for a Customer Support Engineer is £26,240 per year.

£0.00
10%
£0.00
50%
£0.00
90%
MEDIAN £0.00
£20k
10%
£26k
50%
£40k
90%
MEDIAN £26,240
£19,709 - £40,137
£20K
£26K
£40K
MEDIAN: £26,240
10%
50%
90%
£0£43K
Salary £19,709 - £40,137
Bonus £0.00 - £3,878
Commission £1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£19,910 - £43,941
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 18 Feb 2019
  • Individuals Reporting: 56

Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.

Read More...
Customer Support Engineer Tasks
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.
  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.

Customer Support Engineer Job Listings

Pay by Experience Level for Customer Support Engineer

Pay by Experience for a Customer Support Engineer has a positive trend. An entry-level Customer Support Engineer with less than 5 years of experience can expect to earn an average total compensation of ₤26,000 based on 19 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤28,000 based on 12 salaries. An experienced Customer Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤36,000 based on 8 salaries. A Customer Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤34,000 based on 8 salaries.

Pay Difference by Location

8%

National Average: £26,819

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Support Engineer

Gender

Female
15 %
Male
85 %
Less than 1 year
7%
1-4 years
40%
5-9 years
25%
10-19 years
18%
20 years or more
11%

Experience Affects Customer Support Engineer Salaries

Experienced
▲33%

Late-Career
▲26%

Mid-Career
▲5%

National Average
₤27,000

Entry-Level
▼1%

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
7%
1-4 years
40%
5-9 years
25%
10-19 years
18%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 44%
dental benefits
Dental: 17%
vision benefits
Vision: 27%
no benefits
None: 44%