£21,270
Avg. Salary
£9.10
Avg. Hourly Rate
Help us gather more data! Is Customer Support Specialist your job title? Find out what you're worth.

The average pay for a Customer Support Specialist is £9.10 per hour.

The average pay for a Customer Support Specialist is £21,270 per year.

£7.63
10%
£9.10
50%
£10.94
90%
MEDIAN £9.10
£15k
10%
£21k
50%
£30k
90%
MEDIAN £21,270
£15,256 - £29,676
£15K
£21K
£30K
MEDIAN: £21,270
10%
50%
90%
£7.63 - £10.94
£9
MEDIAN: £9.10
50%
£0£29K
Salary £15,256 - £29,676
Bonus £1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£15,161 - £29,414
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 23 Feb 2019
  • Individuals Reporting: 37
Hourly Data £0£10
Hourly Rate £9.10
Overtime £8.25
Annual Data £0£29K
Bonus £1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£15,161 - £29,414
  • Country: United States
  • Currency: GBP
  • Updated: 23 Feb 2019
  • Individuals Reporting: 8

Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

Read More...
Customer Support Specialist Tasks
  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.
  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.

Customer Support Specialist Job Listings

Customer Support Specialist Reviews

Q: What is it like working as a Customer Support Specialist?

Customer Support Specialist in Stoke-on-Trent:
"Love working in stoke."
Pros: Friendly, polite helpful personnel.
Cons: Pay.

Key Stats for Customer Support Specialist

Gender

Female
40 %
Male
60 %
Less than 1 year
7%
1-4 years
53%
5-9 years
20%
10-19 years
16%
20 years or more
4%

Experience Affects Customer Support Specialist Salaries

National Average
₤21,000

Entry-Level
▼3%

Mid-Career
▼5%

Gender

Female
40 %
Male
60 %

Years of Experience

Less than 1 year
7%
1-4 years
53%
5-9 years
20%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 33%
dental benefits
Dental: 17%
vision benefits
Vision: 30%
no benefits
None: 53%