£24,825
Avg. Salary
£8.34
Avg. Hourly Rate
Help us gather more data! Is Service Team Leader your job title? Find out what you're worth.

The average pay for a Service Team Leader is £8.34 per hour.

The average pay for a Service Team Leader is £24,825 per year.

10%
£6.98
10%
£8.34
50%
£12.60
90%
90%
MEDIAN £8.34
10%
£18k
10%
£25k
50%
£38k
90%
90%
MEDIAN £24,825
£18,262 - £37,647
£18K
£25K
£38K
MEDIAN: £24,825
10%
50%
90%
£6.98 - £12.60
£7
£8
£13
MEDIAN: £8.34
10%
50%
90%
£0£37K
Salary £18,262 - £37,647
Bonus £482 - £5,152
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£16,538 - £37,755
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 17 Apr 2019
  • Individuals Reporting: 113
Hourly Data £0£19
Hourly Rate £6.98 - £12.60
Hourly Tips £1.25
Overtime £12.40
Annual Data £0£37K
Bonus £482 - £5,152
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£16,538 - £37,755
  • Country: United States
  • Currency: GBP
  • Updated: 17 Apr 2019
  • Individuals Reporting: 23

Job Description for Service Team Leader

The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff selection, training, and scheduling. The service team leader oversees the customer service "floor" and ensures any customer service complaints are handled efficiently and effectively. This position is generally full time, although overtime hours may be necessary during certain times of the year. A majority of time is spent in an office environment, though some outside travel to customer locations may be required.

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Service Team Leader Tasks
  • Lead a team in serving customers and ensuring compliance.
  • Recruit, hire, and schedule staff.
  • Investigate and resolve problems.
  • Coach and train staff.

Service Team Leader Pay By Employer

$0$38K

$35,251

Service Team Leader Job Listings

Pay by Experience Level for Service Team Leader

Pay by Experience for a Service Team Leader has a positive trend. An entry-level Service Team Leader with less than 5 years of experience can expect to earn an average total compensation of ₤20,000 based on 43 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤24,000 based on 31 salaries. An experienced Service Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤21,000 based on 15 salaries. A Service Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤25,000 based on 9 salaries.

Service Team Leader Reviews

Q: What is it like working as a Service Team Leader?

Service Team Leader in Manchester:
"Pay check."
Pros: Closer to home
Cons: Traffic

Service Team Leader in Manchester:
Pros: Flexible working. Time in lue. Friendly people. Approachable managers. Training. Personal development.
Cons: Traveling time to work.

Related Job Salaries

Key Stats for Service Team Leader

Gender

Female
45 %
Male
55 %
Less than 1 year
1%
1-4 years
39%
5-9 years
33%
10-19 years
14%
20 years or more
13%

Experience Affects Service Team Leader Salaries

Late-Career
▲3%

National Average
₤24,000

Mid-Career
▼3%

Experienced
▼13%

Entry-Level
▼18%

Skills That Affect Service Team Leader Salaries

People Management
▲9%

Team Leadership
▲5%

National Average
₤24,000

Gender

Female
45 %
Male
55 %

Years of Experience

Less than 1 year
1%
1-4 years
39%
5-9 years
33%
10-19 years
14%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 18%
dental benefits
Dental: 7%
vision benefits
Vision: 11%
no benefits
None: 74%