Average Hourly Rate for Verizon Wireless Employees

Pros: Pay, benefits including: health, vision, dental insurance, tuition reimbursement, 401K, paid vacation/personal/sick time.

Cons: Call center environment, high stress, UN-fulfilling job, monotonous job.

Pros: Helping people resolve their issues. I love the puzzle and challenge, especially when your customer cant describe what their exact issue or symptoms are. It requires critical thinking and deductive reasoning to come to conclusions and resolutions.

Cons: Management is so focused on cutting cost they replaced 50% of internal tier 1 reps with vendors who are untrained and transfer 75% of our calls that don't belong in tech. Even after providing facts they refuse to listen to employee or customer complaints. Share holder mindset over efficient business mindset. Reduced pay scales due to removing analyst positions and raises for tech certifications. They removed the encouragement for a smarter work force to cut cost, and created tools limiting the personal decision making on customer value by a 1x1 basis and put everyone on a flat across the board worth scale.