Average Hourly Rate for Verizon Wireless Employees

$18.37
Avg. Base Hourly Rate (USD)
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Verizon Wireless Reviews

Overall Satisfaction
3.6 out of 5
Ratings
Appreciation
3.4
Company Outlook
3.9
Fair Pay
3.1
Learning and Development
3.8
Pros/cons.
Customer Service Representative (CSR) in Columbus:
Pros: Pay, benefits including: health, vision, dental insurance, tuition reimbursement, 401K, paid vacation/personal/sick time.
Cons: Call center environment, high stress, UN-fulfilling job, monotonous job.
Stressful, no appreciation.
Technical Support Technician in Murfreesboro:
Pros: Helping people resolve their issues. I love the puzzle and challenge, especially when your customer cant describe what their exact issue or symptoms are. It requires critical thinking and deductive reasoning to come to conclusions and resolutions.
Cons: Management is so focused on cutting cost they replaced 50% of internal tier 1 reps with vendors who are untrained and transfer 75% of our calls that don't belong in tech. Even after providing facts they refuse to listen to employee or customer complaints. Share holder mindset over efficient business mindset. Reduced pay scales due to removing analyst positions and raises for tech certifications. They removed the encouragement for a smarter work force to cut cost, and created tools limiting the personal decision making on customer value by a 1x1 basis and put everyone on a flat across the board worth scale.
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Benefits

Retirement & Financial Benefits
Profit Sharing
401(k) Plan
Health & Insurance Benefits
Health Insurance
Dental Insurance

About Verizon Wireless

Address: Washington, District of Columbia
Industries: Wireless, Communication Hardware, Telecommunications
Founded on: April 4th, 2000
Number of Employees: 10,001-1,000,000
"About This Company" data & logos provided by

Years of Experience

Entry Level
5.8%
Early Career
38.3%
Mid Career
27.1%
Late Career
10.5%
Experienced
18.4%
This data is based on 277 survey responses.

Gender Breakdown

Male
53.7%
Avg. Hourly Rate: $11 - $45
Female
45.8%
Avg. Hourly Rate: $12 - $34
This data is based on 214 survey responses. Learn more about the gender pay gap.

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