Avg. Base Hourly Rate (USD)
The average hourly pay for an Apple Genius is $20.83
What is the Pay by Experience Level for Apple Geniuses?
An entry-level Apple Genius with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.00 based on 5 salaries. An early career Apple Genius with 1-4 years of experience earns an average total compensation of $20.35 based on 78 salaries. A mid-career Apple …Read more
What Do Apple Geniuses Do?
An Apple Genius provides technical support to customers in an Apple Store, which is a retail environment. This position requires face to face interaction with customers, and some of the problems will be expected to be solved in front of the customer. Usually, appointments are scheduled, so that the Apple Genius is working with one customer at a time. However, at times it may be necessary to provide assistance to multiple people simultaneously. Therefore, the ability to work well under pressure …Read more
- Provide insightful advice and friendly, hands-on technical support to Apple customers.
- Offer solutions to quickly get users up and running again.
- Determine whether repairs can be done or a replacement is needed.
- Diagnose product issues immediately, explaining situations with patience and empathy.