Assistant Manager, Customer Service in New York Salary

How much does an Assistant Manager, Customer Service make in New York, NY? In New York, an Assistant Manager, Customer Service takes home an average of $49,631 per year. This is 16% above the national average for an Assistant Manager, Customer Service which is $41,667 per year. Salaries for an Assistant Manager, Customer Service in New York range from $36,000 per year to $65,547 per year. Total Annual Compensation, which includes salary, bonus, tips, and overtime for an Assistant Manager, Customer Service in New York ranges from $26,859 to $65,145 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. In New York, women make up the majority of the workforce (75 percent). In New York, an Assistant Manager, Customer Service often enjoys medical, dental, and vision benefits provided by their employer.

$36,000 - $65,547
$36K
$50K
$66K
MEDIAN: $49,630
10%
50%
90%

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$12.48 - $21.72
$16
MEDIAN: $16.00
50%

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$0$65K
Salary $36,000 - $65,547
Bonus $1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,859 - $65,145
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 19
Hourly Data $0$29
Hourly Rate $16.00
Hourly Tips $5.00
Overtime $29.75
Annual Data $0$65K
Bonus $1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,859 - $65,145
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 9

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2017 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

About New York, New York

Kings County, New York
8,550,405
Male:
4,081,698 (47.7%)
Female:
4,468,707 (52.3%)
The City of New York, often called New York City or simply New York, is the most populous city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, one of the most populous urban agglomerations in the world. With a U.S. Census Bureau-estimated 2015 population of 8,550,405 distributed over a land area of just 305 square miles (790 km2), New York is also the most densely populated major city in the United States. A global power city, New York City exerts a significant impact upon commerce, finance, media, art, fashion, research, technology, education, and entertainment, its fast pace defining the term New York minute. Home to the headquarters of the United Nations, New York is an important center for international diplomacy and has been described as the cultural and financial capital of the world. Situated...
New York, NY:
$55,752
New York:
$60,850
$1,317
New York, NY:
$538,300
New York:
$293,500
4.7%

Assistant Manager, Customer Service Job Listings

Key Stats for Assistant Manager, Customer Service

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
7%
1-4 years
54%
5-9 years
11%
10-19 years
18%
20 years or more
11%

Experience Affects Assistant Manager, Customer Service Salaries

National Average
$48,000

Entry-Level
▼12%

Mid-Career
▼26%

Skills That Affect Assistant Manager, Customer Service Salaries

Customer Relationship Management (CRM)
▲12%

Customer Relations
▲7%

Operations Management
▲4%


National Average
$48,000

Training
▼18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
7%
1-4 years
54%
5-9 years
11%
10-19 years
18%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 70%
vision benefits
Vision: 55%
no benefits
None: 25%