Assistant Manager, Customer Service in Sacramento, California Salary
An Assistant Manager, Customer Service in Sacramento, California earns an average wage of $12.60 per hour. The highest paying skills associated with this job are Customer Service, Training, Operations Management, and Customer Relations.
Job Description for Assistant Manager, Customer Service
Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2017 PayScale.com)
Assistant Manager, Customer Service Tasks
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
Assistant Manager, Customer Service Job Listings
Key Stats for Assistant Manager, Customer Service