Assistant Manager, Customer Service in Sacramento, California Salary

An Assistant Manager, Customer Service in Sacramento, California earns an average wage of $12.60 per hour. The highest paying skills associated with this job are Customer Service, Training, Operations Management, and Customer Relations.

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2017 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

About Sacramento, California

Sacramento County, California
490,715
Male:
237,724 (48.4%)
Female:
252,991 (51.6%)
Sacramento (/ˌsækrəˈmɛntoʊ/; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. It is at the confluence of the Sacramento River and the American River in the northern portion of California's expansive Central Valley. Its estimated 2014 population of 485,199 made it the sixth-largest city in California, and the 35th largest city in the United States. Sacramento is the cultural and economic core of the Sacramento metropolitan area, which includes seven counties with a 2010 population of 2,414,783. Its metropolitan area is the fourth largest in California after the Greater Los Angeles area, the San Francisco Bay Area, and the San Diego metropolitan area, and is the 27th largest in the United States. In 2002, the Civil Rights Project at Harvard University conducted for TIME magazine named Sacramento "America's Most Diverse City". Sacramento became a city through the efforts of the Swiss immigrant John...
Sacramento:
$52,151
California:
$64,500
$1,085
Sacramento:
$287,300
California:
$449,100
5.1%

Assistant Manager, Customer Service Job Listings

Key Stats for Assistant Manager, Customer Service

Gender

Female
75 %
Male
25 %
1-4 years
83%
20 years or more
17%

Skills That Affect Assistant Manager, Customer Service Salaries

Customer Service
▲65%

Training
▲65%

Operations Management
▲56%

Customer Relations
▲40%

Customer Relationship Management (CRM)
▲5%

National Average
$26,000

Gender

Female
75 %
Male
25 %

Years of Experience

1-4 years
83%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 20%
dental benefits
Dental: 40%
vision benefits
Vision: 40%
no benefits
None: 60%