Assistant Manager, Customer Service in San Diego, California Salary

The average wage for an Assistant Manager, Customer Service in San Diego, California is $12.77 per hour. The skills that increase pay for this job the most are Sales and Customer Relationship Management (CRM). Most people move on to other jobs if they have more than 10 years' experience in this field.

$23,154 - $60,336
$23K
$45K
$60K
MEDIAN: $45,000
10%
50%
90%

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$10.58 - $20.28
$11
$13
$20
MEDIAN: $12.92
10%
50%
90%

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$0$60K
Salary $23,154 - $60,336
Bonus $150
Profit Sharing $12,723
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,886 - $56,097
  • Country: United States
  • Currency: USD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 10
Hourly Data $0$29
Hourly Rate $10.58 - $20.28
Overtime $18.75
Annual Data $0$56K
Bonus $150
Profit Sharing $12,723
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,886 - $56,097
  • Country: United States
  • Currency: USD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 17

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2018 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

About San Diego, California

San Diego County, California
1,394,907
Male:
693,826 (49.7%)
Female:
701,081 (50.3%)
San Diego /ˌsæn diːˈeɪɡoʊ/ (Spanish for "Saint Didacus") is a major city in California, United States. It is in San Diego County, on the coast of the Pacific Ocean in Southern California, approximately 120 miles (190 km) south of Los Angeles and immediately adjacent to the border with Mexico. With an estimated population of 1,394,928 as of July 1, 2015, San Diego is the eighth-largest city in the United States and second-largest in California. It is part of the San Diego–Tijuana conurbation, the second-largest transborder agglomeration between the US and a bordering country after Detroit–Windsor, with a population of 4,922,723 people. San Diego is known as "the birthplace of California" and is known for its mild year-round climate, natural deep-water harbor, extensive beaches, long association with the United States Navy and recent emergence as a healthcare and biotechnology development center. Historically home to the Kumeyaay people, San Diego was the first site visited...
San Diego:
$67,871
California:
$64,500
$1,444
San Diego:
$526,900
California:
$449,100
4.5%

Assistant Manager, Customer Service Job Listings

Key Stats for Assistant Manager, Customer Service

Gender

Female
50 %
Male
50 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
Less than 1 year
4%
1-4 years
48%
5-9 years
26%
10-19 years
19%
20 years or more
4%

Experience Affects Assistant Manager, Customer Service Salaries

Mid-Career
▲14%

National Average
$36,000

▼16%

Skills That Affect Assistant Manager, Customer Service Salaries

Sales
▲45%

Customer Relationship Management (CRM)
▲29%

National Average
$36,000

Customer Service
▼5%

Customer Relations
▼8%

Operations Management
▼13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
4%
1-4 years
48%
5-9 years
26%
10-19 years
19%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 65%
vision benefits
Vision: 59%
no benefits
None: 29%