Assistant Manager, Customer Service in Charlotte, North Carolina Salary
How much does an Assistant Manager, Customer Service make in Charlotte, NC? An Assistant Manager, Customer Service in Charlotte earns an average of $13.00 per hour. This is 2% above the national average for an Assistant Manager, Customer Service which is $12.72 per hour. Wages for an Assistant Manager, Customer Service in Charlotte range from $10.27 per hour to $16.89 per hour. Total Annual Compensation, which includes hourly rate and bonus for an Assistant Manager, Customer Service in Charlotte ranges from $21,668 to $49,092 annually. Job satisfaction is reported as 5 out of 5 stars. Men make up a majority of the Assistant Manager, Customer Service workforce in Charlotte among those reporting — 71 percent to be exact. Many report receiving medical, dental, and vision benefits from their employer.
|Hourly Rate||$10.27 - $16.89|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$21,668 - $49,092|
Job Description for Assistant Manager, Customer Service
Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2017 PayScale.com)
Assistant Manager, Customer Service Tasks
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
Assistant Manager, Customer Service Job Listings
Key Stats for Assistant Manager, Customer Service
Rated 5 out of 5
based on 5 votes.