Assistant Manager, Customer Service in Charlotte, North Carolina Salary

How much does an Assistant Manager, Customer Service make in Charlotte, NC? An Assistant Manager, Customer Service in Charlotte earns an average of $13.00 per hour. This is 2% above the national average for an Assistant Manager, Customer Service which is $12.72 per hour. Wages for an Assistant Manager, Customer Service in Charlotte range from $10.27 per hour to $16.89 per hour. Total Annual Compensation, which includes hourly rate and bonus for an Assistant Manager, Customer Service in Charlotte ranges from $21,668 to $49,092 annually. Job satisfaction is reported as 5 out of 5 stars. Men make up a majority of the Assistant Manager, Customer Service workforce in Charlotte among those reporting — 71 percent to be exact. Many report receiving medical, dental, and vision benefits from their employer.

$10.27 - $16.89
$10
$13
$17
MEDIAN: $13.00
10%
50%
90%

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Hourly Data $0$16
Hourly Rate $10.27 - $16.89
Annual Data $0$49K
Bonus $100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,668 - $49,092
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 10

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2017 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

About Charlotte, North Carolina

Mecklenburg County, North Carolina
827,121
Male:
396,646 (48.0%)
Female:
430,475 (52.0%)
Charlotte /ˈʃɑːrlət/ is the largest city in the state of North Carolina. It is the county seat of Mecklenburg County and the second largest city in the southeastern United States, just behind Jacksonville, Florida. Charlotte is the third fastest growing major city in the United States. In 2014, the estimated population of Charlotte according to the U.S. Census Bureau was 809,958, making it the 17th largest city in the United States based on population. The Charlotte metropolitan area ranks 22nd largest in the US and had a 2014 population of 2,380,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2014 U.S. Census population estimate of 2,537,990. Residents of Charlotte are referred to as "Charlotteans." It is listed as a "gamma-plus" global city by the Globalization and World Cities Research Network. Charlotte is home to the corporate headquarters of Bank of America and the east...
Charlotte:
$53,919
North Carolina:
$47,830
$978
Charlotte:
$188,800
North Carolina:
$160,100
5.2%

Assistant Manager, Customer Service Job Listings

Key Stats for Assistant Manager, Customer Service

Gender

Female
29 %
Male
71 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
1-4 years
50%
5-9 years
8%
10-19 years
33%
20 years or more
8%

Skills That Affect Assistant Manager, Customer Service Salaries

Operations Management
▲35%

Customer Relationship Management (CRM)
▲27%

Training
▲22%

Sales
▲17%

Customer Service
▲3%

National Average
$29,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

1-4 years
50%
5-9 years
8%
10-19 years
33%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 70%
vision benefits
Vision: 70%
no benefits
None: 30%