Automobile Service Advisor Salary

The average salary for an Automobile Service Advisor is $39,535 per year. Skills that are associated with high pay for this job are People Management, Inside Sales, and Automatic Data Processing (ADP) Software Suite.

$23,368 - $71,776
$23K
$40K
$72K
MEDIAN: $40,482
10%
50%
90%

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$9.84 - $19.59
$9
$13
$20
MEDIAN: $13.29
10%
50%
90%

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$0$72K
Salary $23,368 - $71,776
Bonus $987 - $24,459
Profit Sharing $1,973 - $30,410
Commission $302.01 - $42,229
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,677 - $72,268
  • Country: United States
  • Currency: USD
  • Updated: 4 Nov 2017
  • Individuals Reporting: 1,583
Hourly Data $0$29
Hourly Rate $9.84 - $19.59
Hourly Tips $0.25
Overtime $14.53 - $29.29
Annual Data $0$72K
Bonus $987 - $24,459
Commission $302.01 - $42,229
Profit Sharing $1,973 - $30,410
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,677 - $72,268
  • Country: United States
  • Currency: USD
  • Updated: 4 Nov 2017
  • Individuals Reporting: 686

Job Description for Automobile Service Advisor

Automobile service advisor requires a wide range of skills. They usually greet new and current clients as they drive into the service area, work directly with clients as their automobiles are serviced, and work closely with the automobile technicians. Together with the technicians, service advisors ascertain the cause of the issue(s) that prompted a given customer's visit, work to address and resolve those issues. Also, since technicians will often have more than one possible solution to a given issue, service advisors must be able to relate these options to the customer and help them select a course of action.

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Automobile Service Advisor Tasks

  • Explain to customers what kinds of repairs or servicing their car needs, and make cost estimates for the work.
  • Track repair status and fill out reports detailing the time spent on repairs and expenses for parts.
  • Provide customer service and schedule service appointments.
  • Ask owners questions and perform visual inspections of cars to determine the cause of problems.

Common Career Paths for Automobile Service Advisor


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Automobile Service Advisor Job Listings

Popular Employer Salaries for Automobile Service Advisor

Popular Skills for Automobile Service Advisor

Pay by Experience Level for Automobile Service Advisor

Pay by Experience for an Automobile Service Advisor has a positive trend. An entry-level Automobile Service Advisor with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 1,292 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Automobile Service Advisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $43,000 based on 597 salaries. An experienced Automobile Service Advisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $50,000 based on 611 salaries. An Automobile Service Advisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $53,000 based on 278 salaries.

Pay Difference by Location

41%

38%

34%

33%

21%

19%

-3%

-8%

-10%

National Average: $41,336

Larger city markers indicate a job is popular in that location.

Automobile Service Advisor Reviews

Q: What is it like working as an Automobile Service Advisor?

Automobile Service Advisor in Fallbrook:
Pros: I greatly enjoy helping customers figure out and solve the automotive issues they present to our team and all the satisfaction that comes along with taking care of their vehicles. Problem solving and communicating (exchanging ideas) with our team of technicians is one of the most interesting and rewarding aspects of this job as well.
Cons: The hot humid weather in my area makes for uncomfortable work days occasionally. The job itself, in my opinion, doesn't have any noteworthy negative aspects.

Automobile Service Advisor in Ashland:
Pros: Not really anything.
Cons: Lack of communication. Bad management.

Automobile Service Advisor in Pulaski:
"Three Ring Circus Here I Am!"
Pros: Helping customers address areas of concern constructively. Understanding the cause and repair of vehicles. Getting to know my customers individually and personally. Great techs I work with- team work. Feeling helpful and friendly-providing good customer service. Writing thorough work orders and invoices, providing informative. Invoices and communication to company and customers. My elderly customers. Knowing at the end of the day I did my best to be my best.
Cons: Pushy, rude and entitled customers- having to bend over backwards to please customers who are never happy or feel like they are owed. Angry techs, sales team, managers, parts department which is more often than not, having to please everyone from all angles of the service dept, make everyone happy. Overwhelming load of GM recalls and GM incompetence concerning warranty repairs. Aftermarket extended warranties....no explanation needed. Chaos that at times can become the job, feeling thin and overwhelmed. By massive amount of work/problems. Having no time, missing brakes and lunches do to load volume, non stop. Work, working overtime. Missing my family due to work hours.

Automobile Service Advisor in San Jose:
"The good make it look easy."
Pros: The best part was watching my team of technicians opening there paychecks.
Cons: After doing this job for a while... I have learned to never turn your back. You have love it. You have be ready for everything.

Automobile Service Advisor in Denver:
"Great."
Pros: Working with cars.
Cons: The drive.

Automobile Service Advisor in Toledo:
"Job dedication and growth."
Pros: Interaction between customers and the fast pace.
Cons:

Related Job Salaries

Key Stats for Automobile Service Advisor

Gender

Female
24 %
Male
76 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 353 votes.
Less than 1 year
5%
1-4 years
41%
5-9 years
18%
10-19 years
22%
20 years or more
14%

Experience Affects Automobile Service Advisor Salaries

▲29%

▲21%

▲4%

National Average
$41,000

▼15%

Skills That Affect Automobile Service Advisor Salaries

People Management
▲37%

Inside Sales
▲25%



ADP
▲2%

National Average
$41,000

Sales
▼1%

Technical Sales
▼1%

Customer Service
▼2%


Customer Relations
▼3%




Inventory Management
▼17%

Bilingual
▼17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 353 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
18%
10-19 years
22%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 61%
dental benefits
Dental: 46%
vision benefits
Vision: 36%
no benefits
None: 37%