The average salary for a Call Center Director is $91,374.
Is Call Center Director your job title? Get a personalized salary report!
$59k - $134k
$2k - $26k
$737 - $16k
$0 - $21k
$61k - $149k
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Call Center Director
One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Addit…Read more
Popular Employer Salaries for Call Center Director
Call Center Director Job Listings
Popular Skills for Call Center Director
Call Center Operations
Skills in Call Center Operations, People Management, Operations Management and Budget Management are correlated to pay that is above average. Skills that pay less than market rate include Leadership.
Pay by Experience Level for Call Center Director
An early career Call Center Director with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $72,399 based on 73 salaries. A mid-career Call Center Director with 5-9 years of experience earns an average total compensation of $85,112 based on 137 salaries. An experienced Call Center Director with 10-19 years of experience earns an average total compensation of $93,672 based on 297 salaries. In their late career (20 years and higher), employees earn an average total compensation of $102,181.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Call Center Director in their job title in Denver, Colorado earn an average of 19.3% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (15.2% more) and Orlando, Florida (8.2% more). The lowest salaries can be found in Dallas, Texas (17.5% less) and Phoenix, Arizona (7.0% less).
Years of Experience
This data is based on 649 survey responses.
Related Job Salaries
$41k - $102k
$32k - $70k
$28k - $52k
$44k - $170k
$34k - $68k
$32k - $67k
$40k - $83k
$28k - $55k
$12k - $43k
$30k - $59k